News & Updates

Improving confidence in Managing Self-harm at the Coborn: A QI project supporting young people, their families and staff

20 July 2017

By Louisa Bravery, Consultant Psychologist at the Coborn Centre for Adolescent Mental Health Introduction There has been an increase in the number of young people presenting with self-harm difficulties, with a rise in those requiring hospital treatment (NHS Digital cited in The Guardian, 2016).  There is also an increasing awareness of the use of social media… Read More



Reducing non attendance to the Musculoskeletal Physiotherapy Service

12 July 2017

Community Health Newham’s Musculoskeletal Physiotherapy Service developed a quality improvement project with the aim to reduce their DNA (Did Not Attend) rates.  The service uses a Patient Booking Service and experiences high levels of referrals. When the project started, DNAs were accounting for 180 hours a month equivalent to 1 whole time equivalent physiotherapist. The… Read More



Celebrating 2 years of Improving Access to Services Collaboration!

12 July 2017

The improving access to services learning system was formed in March 2015. The aim of the learning system has been to bring together quality improvement projects from across the trust working on: Reducing Wait Times – Average days from referral accepted to first face-to-face contact Reducing DNA Rates – DNAs (Did Not Attend) before first… Read More



Improving Access in Children’s Services

11 July 2017

The Sickle Cell and Thalassaemia Service The Sickle Cell and Thalassaemia Service started their QI project in December 2015. The service dedicates time every Friday afternoon to focus on quality improvement and this time has involved teaching sessions on the methodology, presentations and project team meetings. All members of the service are part of the… Read More



Psychotherapy services improve access for service users…

11 July 2017

All three of the Trust’s Psychotherapy Services have been part of the Improving Access to Services Learning System. They have all been primarily working on improving the wait times and/or non-attendance rates for assessments/first face to face contacts. More recently the services have moved to focus on improving the wait to treatment. C&H Psychotherapy Service… Read More



City & Hackney CHAMHRAS reduce waiting times!

11 July 2017

City and Hackney Adult Mental Health Referral and Assessment Service (CHAMHRAS) are the single point of entry for all mental health referrals. Their QI project has been running for 2 years. The team initially prioritised reducing waiting times, as only 30% of patients were being seen within 28 days. The project aim was for 95% of… Read More


City & Hackney CHAMHRAS reduce waiting times!

Lifestyle Improvement on Woodberry Ward…

7 July 2017

Staff and service users on Woodberry ward, in the forensics directorate at ELFT are working on a quality improvement project to promote a healthier lifestyle for service users. A  healthier lifestyle combines  physical activity, mental and social well-being. Click on the picture below to read what has been happening so far…



Improving interventions for parents of children and young people with Autism Spectrum Disorders (ASD) in CAMHS

30 June 2017

Laura Roughan, Psychologist, in our City and Hackney Child & Adolescent Mental Health Service, writes about her team’s QI project aimed at Improving interventions for parents of children and young people with Autism Spectrum Disorders (ASD) in CAMHS Background In 2015, City and Hackney Child and Adolescent Mental Health Service (CAMHS) devised a pathway model for… Read More



ELFT CAMHS Services Quality Conference

30 June 2017

On Wednesday 28th June 150 colleagues from across the Trust’s CAMHS services came together to dedicate time to further develop their understanding around capacity and demand issues. Identified as a priority area for the directorate, the aim of the day was to take a deep dive into understanding flow through the services, identify what works… Read More



The Specialist Addictions Services Quality Conference

30 June 2017

The Specialist Addictions Services Quality Conference on Wednesday 28th June started off with an encouraging message from the Chief Executive Officer, Dr Navina Evans. The day had a good mix of sharing, learning, networking and celebrating the culture of improving quality that is shared by the core services that make up this passionate directorate –… Read More



QI by Numbers

15 June 2017

Latest stats from the Quality Improvement Programme



Training Student Nurses in QI

8 June 2017

At ELFT a large part of our work around QI focuses on developing improvement skills in our staff, service users & carers so that they can lead QI work.  But what about building skills in groups of people who will soon be joining the organisation? A great example of this is our student nurses at… Read More



How easy is it to collect data during improvement work?

5 June 2017

Some of the most common questions that arise when a team is doing improvement work are around data and measurement. This varies from what data to collect, where to get it, how to analyse and present it and how to use it. Some projects can rely on centrally collected data through the various Electronic Patients… Read More



Breaking the Rules

2 June 2017

In March 2017, a campaign at ELFT encouraged all staff to “break the rules”. Endorsed by Dr Navina Evans (Chief Executive) and Dr Kevin Cleary (Chief Medical Officer), staff were encouraged to highlight the bureaucratic, unnecessary and petty rules that are getting in the way of our work. By highlighting and then eliminating these rules… Read More



Improving BME service user experience

26 May 2017

A new patient experience project is underway on Ruth Seifert Ward, City and Hackney On Thursday 25th May, the project team on Ruth Seifert Ward , developed the measurement plan and driver diagram for the team’s new project on improving service user experience. The team have already conducted interviews with service users and discussed the… Read More



Improving patient experience of the continence service

4 May 2017

Amee Smart, Administrator at the Enebiri clinic and QI project team member for”Improving the experience of the continence service” spoke to Bernadette about her experiences of QI and the QI project story   How did you get involved in quality improvement? Our manager first brought QI to our attention when we were discussing issues within… Read More



The Grand Unveiling of Newham’s QI Wall

3 May 2017

On the 26th April 2017 our Trust Chair, Marie Gabriel joined service users, carers , staff and international visitors for the unveiling of Newham’s Quality Improvement wall. Over the last few months ELFT service users, carers and staff have been working together with Jonny Glover, a local artist, to create a QI visibility wall at Newham… Read More



ELFT Experience Day

3 May 2017

On 26 April 2017 ELFT hosted 150 international visitors on an Experience Day as part of the International Forum on Quality & Safety in Healthcare event in London. Visitors attended from a variety of countries, including; Angola, Australia, New Zealand, Scotland, Singapore, Denmark, Sweden, Canada, Finland and Norway During the morning session delegates heard more… Read More



My Quality Improvement Journey…

7 April 2017

Bernadette Tilley, QI Communications and Events management Lead, interviewed Holly Smith; ex service user and QI project team member for Gold Standard Environments, about her QI experiences and journey so far…   I was on Gardner ward as a service user just over a year ago. When I was on the ward I was struck… Read More



Bringing Research and QI together

21 February 2017

    Prof Frank Röhricht                                    Dr Amar Shah We have a unique richness of research and improvement expertise now at ELFT, spread across all parts of the organisation. This puts us in a great position to be able… Read More



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