News & Updates

QI Essentials: Shaping our future

7 May 2020

The last few weeks has demonstrated how incredibly dedicated and adaptable we can be, as citizens, service users and workers within the healthcare system. In responding to the enormity of the covid-19 challenge, the speed with which services and staff have changed and prepared has been quite breathtaking. Of course, the urgency of the situation… Read More



QI-Lite cherry picking techniques and tools

17 March 2020

Using an Appreciative Enquiry with Cancer and Palliative Care Nurses. Dr. Sara Rasool, from Macmillan Consultant Clinical Psychologist & Lead for Community Health Psychology Services. (Beds and Luton), updated the QI Department on how the use of an Appreciative Enquiry helped her and her team reflect at their team Away Day in February. Adopting tools… Read More



QI Essentials: Opportunity in adversity

13 March 2020

Moments of crisis and adversity have given rise to innovation and creativity at so many times in history and for so many organisations. Serious creativity, as Edward de Bono described it. De Bono is a physician and psychologist who originated the term ‘lateral thinking’. De Bono has developed many of the provocation techniques designed to… Read More



Daily Improvement at Pocket QI

26 February 2020

In Module one of Pocket QI our Improvement Advisors, Jamie and Michelle, taught the delegates a range of tools. During this latest cohort the delegates were set the task of practicing at least one tool before coming back for module two. Notably one delegate used a pareto chart to look at which which diagnoses are… Read More



Making QI a way of being

26 February 2020

In October 2019, Craig Donohoe, a QI Coach and Service User, aptly summarised the sentiment that was being echoed from different parts of the organisation – “QI should be a way of being” The way we do quality improvement work at ELFT has been expanding to include everyday improvement activities that happen outside of formal… Read More



Working to improve the quality of life for people with serious mental illness in Hackney

26 February 2020

The City and Hackney initial Triple Aim project looks at improving the quality of life for people who experience serious mental Illness (SMI) in City and Hackney. The triple aim team consists of staff, service users, and community partners to help identify core needs for the serious mental illness (SMI) population, and ways to support… Read More



Stopping the monster days

26 February 2020

We recently heard about the progress of one of our early triple aim projects that we supported across Tower Hamlets Together, bringing together a range of stakeholders and partners and supporting three projects. Tower Hamlets Together is a group of health and social care organisations working closer together to improve the health and wellbeing of… Read More



QI Essentials: Improvement as a specialism

13 February 2020

Quality improvement has come of age.   It’s wonderful to see the increasing belief in the systematic approach of quality improvement, within the NHS and also further afield. The evidence base is growing that we can solve our most complex issues in health and healthcare by deeply involving those closest to the issue in a… Read More



What does 2020 have in store for Sponsorship at ELFT

27 January 2020

What is so special about sponsorship? When talking about sponsoring, images of product names on sports vests or donations to friends and colleagues comes to mind. My own experiences of engaging with sponsorship ranged from cautiously knocking on neighbour’s doors at the age of 12 to ask for donations for my school charity fun run,… Read More



Quality Consultation – Phase 2

27 January 2020

Phase 2 of the Quality Consultation clinic is underway. Mohammad Ramjany sat down with us to tell us about how QI Coaches at  Corporate have been experimenting with different ways of supporting improvement work. “We started off the Quality Consultation on 25th November 2019, it was a test to see whether we could support staff… Read More



How are we improving our Improvement Coaching programme?

27 January 2020

ELFT has one of the largest single-organisation internal Quality Improvement (QI) coaching groups in the world, with more than 100 QI coaches trained so far. Coaches are at the heart of supporting individuals, teams and directorates wanting to make improvements. They add value to the teams they support and fulfilling this role also benefits their… Read More



QI Essentials: For those leading large-scale improvement…

15 January 2020

With the new year well underway this latest blog is dedicated to those who are leading improvement in large systems, wherever they may be in the world …Have a read of Amar’s latest QI Essentials Blog..   The New Year is, for many, a time for reflection, appreciation and goal-setting. In this spirit, I’m dedicating… Read More



QI Essentials: Beyond Projects

25 November 2019

Improvement is now becoming a way of life and a way of being. How do we hold onto and strengthen our approach to QI projects?…Have a read of Amar’s latest QI Essentials Blog..   Since we began our quality improvement journey in 2013-14, QI projects have been the mechanism through which we have achieved breakthrough… Read More



Improvement Coaching Programme – Cohort 5 Graduation

22 November 2019

November 2019 saw cohort 5 of the Improvement Coaching Programme graduate. Have a look at their final day of learning and graduation below.



Service Champions and KanBan boards creating Joy in Work for the SPoA Team from Community Health Bedfordshire

21 November 2019

The Single Point of Access Team from Community Health Bedfordshire recently attended the 3rd learning set of the Enjoying Work collaborative learning system with their SPoA project. The SPOA is a new service that has been developed over the past year. The role of the team is to receive referals for all community health services… Read More



Corporate Admin Enjoying Work

17 October 2019

Earlier this month teams from across the Trust came together for the second Enjoying Work learning set, designed to support teams undertaking a QI project focusing on this important area. Teams spent time thinking about change ideas and how they could move forwards with testing these ahead of the next learning set in November. There… Read More



Triple Aim – making it manageable

17 October 2019

Reflections from the second Triple Aim support session at ILP Conversation and reflection at the second Triple Aim learning session in the Improvement Leaders’ Programme (ILP) focused on how to get on top of your strategy and make the work feel manageable. All QI work can be tough in this respect, but Triple Aim work… Read More



Flip the triangle – Award winning QI work

17 October 2019

Last week Shoreditch ward were winners at the Positive Practice in Mental Health National Awards.   Shoreditch is a 14 bed male Learning Disabilities ward in the trust’s Forensic medium secure unit. They have worked very hard for over two years as part of the Forensics’ violence reduction collaborative aiming to reduce seclusions by 50%…. Read More



Flip The Triangle – winners of ‘Quality Improvement and/or Service Transformation’ award at the National Positive Practice in mental Health Awards 2019

15 October 2019

Shoreditch Ward, a Specialist Medium Secure Forensic Learning Disability ward based at The John Howard Centre won the Positive Practise in Mental Health ‘Quality Improvement and/or Service Transformation’ category for their Quality Improvement (QI) project ‘Flip the Triangle’. Flip The Triangle refers to changing the culture on Shoreditch ward to increase focus on positive and… Read More



ELFTIn1Voice takes the TEDxNHS stage

7 October 2019

Last Friday (October the 4th)  members of the QI team at ELFT joined the ELFTIn1Voice choir on stage at Indigo at The 02 and opened TEDxNHS with a stunning performance of the original “See Me As I Am”, a co-write between Leanne Sedin and Mandeep Singh commissioned for ELFT’s Quality Conference last year. Brought together… Read More


ELFTIn1Voice takes the TEDxNHS stage

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