News & Updates

An Intergalactic Multiverse Poem

26 April 2021

By Craig Donohoe, QI Fellow and Service User   In this 7 minute read, find out about what went on at the latest Quality Away Day at ELFT, written in verse by Craig – QI Fellow and service user at ELFT. Alternatively, hear Craig narrate his poem here.



Improving engagement in care in the Luton Liaison & Diversion service

22 April 2021

By the Luton Liaison and Diversion service QI project team Lorraine Adams, Fiona Kennedy (QI Project Leads); Nigel Bates (People participation, L&DS service user); Charlotte Lane (People Participation, Peer Support Worker); Anita Marshall, Matthew Speight, Stuart Williams, Gillian Stanway (Project team members); Sher Kayani (Improvement Advisor) In this 6 minute read, learn about the Liaison… Read More


Luton L&D team

Putting the Person at the Heart of the Process: Improving the New Starter Experience with QI

30 March 2021

By Candace Sinclair, Improvement Advisor, on behalf of the New Starter Working Group   Starting a new job is rated as one of the most stressful life events irrespective of where you are in your career. The feeling of being overwhelmed in the first days of a job is common as new team members learn… Read More


Welcome

Stories from Cohort 4 of Enjoying Work

29 March 2021

If you’re interested in making real improvements and improve the wellbeing and satisfaction of you and your team at work, sign up to an introductory session to Enjoying Work Use the links below to explore these stories: Randomised Coffee Meeting to Tackle Isolation A Cohesive Breakfast Club Improving the Experience of New Starters Using a… Read More


EW stories feature image

Creating Mindful Spaces during the Covid-19 Pandemic

17 March 2021

By Francisco Frasquilho, Senior Improvement Advisor 3 minute read One of the first things that can disappear in a crisis, as we found in the early days of the pandemic, is attention towards one’s own wellbeing. The urgency of rapid problem-solving often means an overwhelming and rapid cycle of activity that deprives us of a stable place to stand, take stock, and re-focus.   During the… Read More



Learning from Covid-19: How Bedfordshire Wellbeing Service began a Quality Improvement project about reducing inequalities

17 March 2021

By Catherine Heaney, Improvement Advisor 3-minute read  This story explains how Bedfordshire Wellbeing Service, known as BWS, came to develop their project on reducing inequalities, how they identified these and the next steps to tackling them.  The Covid-19 pandemic has exacerbated potential inequalities for many, for example older adults with less confidence in digital environments, those who suffer from domestic abuse or perinatal service users for whom physical access to services… Read More



Oakley Court Watching: Saving Time, Money and Reducing Waste

25 February 2021

By Satwinder Kaur, QI coach with lived experience And the Oakley Court project team: Charlotte Bonser – project lead Pauline Rochester, Anisah Khanum & Elizabeth Thompson – Project Team 12 minute read Simple changes can mean real improvement. In this story, learn how the Oakley Court project team used the QI methodology to save time,… Read More


NHS purse

Technology for Teams in a Virtual Landscape

10 February 2021

QI Learning sessions run by the Tech Champions   by Samina Aklas, Trainee Data Analyst It is always stimulating to deploy new technology and tools to enhance the work we do. The Quality department asked for volunteers from within the department to become Tech Champions. They offered a series of group and 1:1 session to… Read More


Technology for Teams in a Virtual Landscape

Tackling Social Isolation in Forensics Community Teams

4 February 2021

by Nicola Ballingall, Improvement Advisor 4 minute watch Forensics community teams ran a Shaping our Future workshop to guide their response to Covid-19. It was attended by staff and service users from the East London Forensic Outreach Service (ELFOS) and the Specialist Community Forensics Team (SCFT) as well as partners who provide accommodation to our… Read More


Tackling Social Isolation in Forensics

A New Approach to Looking at Reducing Covid Infections

4 February 2021

by Francisco Frasquilho, Senior Improvement Advisor and Nicola Ballingall, Improvement Advisor A new approach to looking at reducing Covid infections is being pioneered in City and Hackney, headed by Becks Lingard (Borough Lead Nurse), Lucy Goody (Gardner Ward Manager), and Claire Ritchie (Modern Matron). The team are meeting daily to progress the work, supported by… Read More


A New Approach to Looking at Reducing Covid Infections

Recognising Racism: Using QI to Help Take Action

21 January 2021

By Tony Kasambira, Head of Nursing and Associate Clinical Director of Safety and Security – Forensics Cornelia Kundishora, Modern Matron – Forensics Emma Furlong, Occupational Therapy Assistant – Forensics Nicola Ballingall, Improvement Advisor – Forensics “Racism is different from violence and aggression as it affects and offends all BAME staff on shift.” (East India staff… Read More


Recognising Racism: Using QI to Help Take Action

Lived Experience in Covid Times: service users’ stories of Bedfordshire Wellbeing Service in 2020

21 January 2021

By Anna, Franchesca and Cath Heaney Improvement Advisor 6 minute watch Bedfordshire Wellbeing Service (BWS) are sharing their experiences of Quality Improvement through this series of stories.  This 6-minute video is the third in the series. Anna and Franchesca discuss their lived experiences of the service during Covid times through the lenses of being service… Read More



QI and Pandemics in Bedfordshire, six months later: What did we learn?

21 January 2021

By Liz Dawson, Medical Director of Primary Care since April 2020 and former Clinical director for adult community services across Bedfordshire and Carlos Santos, Improvement Advsior for Corporate Services, Adult Community Services across Bedfordshire and for Primary Care across the Trust On the brink of Covid-19, multiple difficult decisions had to be made about which… Read More


Bedfordshire team

Managing My Time with the ‘Microsoft To-Do’ App

20 January 2021

By Samina Aklas, Trainee Data Analyst Working from home during the Covid pandemic has brought with it a reliance on technology and as the world of technology evolves and new applications emerge, it has had a bigger impact on our working lives now more than ever. To maintain a work/life balance time management has become… Read More



Improving the New Starter Process with Tower Hamlets Child and Adolescent Mental Health Services

24 December 2020

Words and images by Nicola Ballingall, Improvement Advisor This story explains how Tower Hamlets Child and Adolescent Mental Health Services (CAMHS) were able to improve their new starter process using QI methods. 2 minutes read time   As part of their work in the Enjoying Work programme, Tower Hamlets Child and Adolescent Mental Health Services… Read More


Jigsaw puzzle pieces representing the plan, do, study, act cycle, all coming together

Improving the Health of Homeless Populations in Tower Hamlets – A Triple Aim Project

16 November 2020

co-written by Ché Rosebert, project lead, Louise Noronha and three people with lived experience including Gary Ash   “You have to do something to help the homeless” service users told the Tower Hamlets team in 2018, when they held a listening event for service users. Homeless people have a shockingly low life expectancy in the… Read More



The Inspirational Miracle of Service User, Carer and Staff Co-production: a journey never taken before

19 October 2020

By Craig, Susannah and Upma   Satwinder,  also involved in the training, has composed the following poem which encapsulates the co-production experience. Empowering one another today, we come together, we care and listen from voices shared in this virtual space Learning from different journeys that have led us here, together, we respect and value all… Read More




The year no-one expected enjoyment in work to increase… yet it did!

15 October 2020

Lived experience of staff in Bedfordshire Wellbeing Service in 2020  by Julia Robson, Sharon Gugerly and Catherine Heaney Read time 2.5 minutes Find out how Bedfordshire Wellbeing Service were able to unexpectedly increase their satisfaction at work during the Covid pandemic and the handful of other surprise benefits that it brought them whilst working in… Read More


The year no-one expected enjoyment in work to increase… yet it did!

Change Does Not Have to be Wholesale

15 October 2020

how the processes behind the data team evolved by Akkash Purani, Senior Improvement Data Analyst Following on from the story of how internal communication with the QI Department was streamlined, the Data sub-team took this further and began working on their own internal system for communication and standard processes. With a new starter joining the… Read More



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