News & Updates

Improving the Health of Homeless Populations in Tower Hamlets – A Triple Aim Project

16 November 2020

co-written by Ché Rosebert, project lead, Louise Noronha and three people with lived experience including Gary Ash   “You have to do something to help the homeless” service users told the Tower Hamlets team in 2018, when they held a listening event for service users. Homeless people have a shockingly low life expectancy in the… Read More



The Inspirational Miracle of Service User, Carer and Staff Co-production: a journey never taken before

19 October 2020

By Craig, Susannah and Upma   Satwinder,  also involved in the training, has composed the following poem which encapsulates the co-production experience. Empowering one another today, we come together, we care and listen from voices shared in this virtual space Learning from different journeys that have led us here, together, we respect and value all… Read More




The year no-one expected enjoyment in work to increase… yet it did!

15 October 2020

Lived experience of staff in Bedfordshire Wellbeing Service in 2020  by Julia Robson, Sharon Gugerly and Catherine Heaney Read time 2.5 minutes Find out how Bedfordshire Wellbeing Service were able to unexpectedly increase their satisfaction at work during the Covid pandemic and the handful of other surprise benefits that it brought them whilst working in… Read More


The year no-one expected enjoyment in work to increase… yet it did!

Change Does Not Have to be Wholesale

15 October 2020

how the processes behind the data team evolved by Akkash Purani, Senior Improvement Data Analyst Following on from the story of how internal communication with the QI Department was streamlined, the Data sub-team took this further and began working on their own internal system for communication and standard processes. With a new starter joining the… Read More




Reconnecting with Service User QI Coaches and the Community QI Forum in Luton and Bedfordshire post Covid-19: Voices of our Service User and Carer QI Coaches

15 September 2020

By Satwinder Kaur (QI Coach and Service User), Craig Donohoe (QI Coach, Service User and Carer) and Daisy Maradzika (Improvement Advisor) Why is Quality Improvement and the Community QI Forum important post Covid-19? Satwinder Kaur (QI Coach and Service User) As a QI coach with in-depth knowledge of involvement in projects and as a practising… Read More



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