News & Updates

A Collaborative Approach to Reducing Waiting Times

20 September 2021

By Candace Sinclair, Improvement Advisor and Dr Laura Checkley, Consultant Psychiatrist, Hackney Integrated Learning Disability Service In this six-minute read, find out how Dr Laura Checkley and the City and Hackney Integrated Learning Disability Service (ILDS) galvanized energy for Quality Improvement during the Covid-19 pandemic and how they used working virtually to their advantage resulting in… Read More

Two ELFT Quality Improvement Projects Shortlisted for the HSJ Patient Safety Awards 2021

28 June 2021

The Trust is happy to announce that City & Hackney Mental Health and the Forensics Services have both been shortlisted at the 2021 HSJ (Health Services Journal) Patient Safety Awards, for their quality improvement work. Shortlisted for the Covid-19 Infection Prevention and Control Award, City & Hackney pioneered Covid secure bundles to identify covid risks on wards and help staff feel safer. This work was in response to concerns about personal safety regarding covid within inpatient mental health wards. This work allowed staff to air concerns in… Read More

A New Approach to Looking at Reducing Covid Infections

4 February 2021

by Francisco Frasquilho, Senior Improvement Advisor and Nicola Ballingall, Improvement Advisor A new approach to looking at reducing Covid infections is being pioneered in City and Hackney, headed by Becks Lingard (Borough Lead Nurse), Lucy Goody (Gardner Ward Manager), and Claire Ritchie (Modern Matron). The team are meeting daily to progress the work, supported by… Read More

A New Approach to Looking at Reducing Covid Infections

Rachel Luby wins Mental Health Nursing Award

4 July 2019

Rachel Luby, Clinical practice lead at John Howard Centre, has won the prestigious Mental Health Nursing Award as part of RCNi Awards 2019. The ceremony took place on 3 June 2019 in central London. Rachel was nominated in recognition of her work on improving sexual health and expression within mental health services as part of… Read More

National Award Nomination for Inspirational Rachel Luby, from John Howard centre

24 April 2019

An inspirational clinical lead has been shortlisted for a national award in recognition of her tireless work for improved sexual health and expression within mental health services. Rachel Luby has been nominated for a Mental Health Nursing Award as part of RCNi Nursing Awards 2019. She has led a Quality Improvement project at the Trust’s… Read More

Enjoying Work: Learn from C&H and Business Development Unit teams

19 September 2018

Find out why the City and Hackney Rehabilitation team and the Business Development team have made the decision to focus on improving enjoyment at work and what their experiences have been so far.   Business Development Unit Hear from Lilu Wheeler, Business Development Projects Officer and Enjoying Work Project Lead: Other change ideas being tested… Read More

Evolving the Quality Wheel: What happens when a QI project finishes?

24 July 2018

In this blog, Improvement Advisors Emma Binley and Francisco Frasquilho detail the transition from Quality Improvement to Quality Control through the examples of projects in Tower Hamlets and City & Hackney. Taking part in a QI project can bring many resources and opportunities for learning as well as a host of challenges around changing systems,… Read More

QI Project Story: City and Hackney Home Treatment Team

14 March 2018

In this video, Florence Agyemang reflects on her team’s journey in the process of reducing the rate of undocumented medication doses in the City & Hackney Home Treatment Team. Florence Agyemang, a Clinical Lead in the City and Hackney Home Treatment Team, is taking part in Wave 7 of the Improvement Leaders’ Programme, which is… Read More

Connection and involvement towards violence reduction in City & Hackney

17 January 2018

Find out how collaborative work helped City & Hackney achieve an outstanding 57% reduction in violence across all adult mental health wards. Words by Kelly Gale, Improvement Advisor. City & Hackney Adult Mental Health Service began a project on Violence Reduction in the summer of 2016. Violence was an issue in varying degrees across all… Read More

Celebrating 65% reduction in violence and the impact on staff and service users through the City & Hackney Violence Reduction Collaborative

5 December 2017

Jane Kelly, Associate Director for Inpatient Services & Lead for the City & Hackney Violence Reduction Collaborative, supported by Jen Taylor-Watt, Improvement Advisor for City & Hackney In early 2016, a person was injured every 3.7 days on our inpatient unit from incidents of physical violence. Some staff reassured themselves about the threat of violence… Read More

How having a solid QI strategy can help teams persevere

23 November 2017

QI Coach Charles Kennedy-Scott was involved in the Improving Access in City and Hackney Adult Mental Health project, which aimed at allowing 95% of patients to be given a face-to-face appointment by April 2017. In this blog, Charles reflects on how having a solid QI strategy in place can help teams persevere. In 2015-2016 the… Read More

Introducing Kelly Gale, as our new interim Improvement Advisor!

5 November 2017

What’s the history of your work at ELFT?  I started working for the NHS in 2005 for Newham PCT, which eventually became ELFT. My first job in Newham PCT in 2005 was as a Project Manager and since then I have been a Service Manager for several different community teams, Service Re-design Manager across the… Read More

New QI project: Making better use of our time across the directorate

5 November 2017

Sarah Canning, Head of Administration & Dean Henderson, Borough Director, Project Team Staff often report feeling really busy and overwhelmed by the amount of work they have to do. C&H QI Forum and Directorate Management Team have launched a project which aims to address this issue, through reducing waste and making our work more efficient… Read More

Developing a Quality Control Strategy for Violence Reduction

11 August 2017

by Jen Taylor-Watt, QI Lead for City & Hackney and IAPT and Lead Improvement Advisor for Violence Reduction & Andy Cruickshank, Associate Director of Nursing for QI and Senior Improvement Advisor for Violence Reduction In order to hold the gains we’ve achieved through the Violence Reduction Collaboratives, it’s key that we develop strong structures and processes… Read More

Perspectives from City & Hackney Inpatient Unit…

11 August 2017

  The Power of the Safety Discussion in Community Meetings; How openness, transparency and proactive conversations about violence in ward community meetings are helping us to develop a safety culture By Jen Taylor-Watt, QI Lead for City & Hackney and IAPT and Improvement Advisor for City & Hackney Violence Reduction Collaborative & Jane Kelly, Associate… Read More

City & Hackney CHAMHRAS reduce waiting times!

11 July 2017

City and Hackney Adult Mental Health Referral and Assessment Service (CHAMHRAS) are the single point of entry for all mental health referrals. Their QI project has been running for 2 years. The team initially prioritised reducing waiting times, as only 30% of patients were being seen within 28 days. The project aim was for 95% of… Read More

Improving BME service user experience

26 May 2017

A new patient experience project is underway on Ruth Seifert Ward, City and Hackney On Thursday 25th May, the project team on Ruth Seifert Ward , developed the measurement plan and driver diagram for the team’s new project on improving service user experience. The team have already conducted interviews with service users and discussed the… Read More

Violence Reduction Collaboratives in Newham and City & Hackney

24 January 2017

Newham and City & Hackney Inpatient units have been working since early 2016 to reduce violence and aggression on the inpatient wards, building on the work of the Tower Hamlets Violence Reduction Collaborative. Sustained reductions in violence are now being experienced in both services, with reductions of up to 86% linked to the project on some… Read More

PDSA of the month!

19 October 2016

PDSA of the month: Using post-its notes to support service users to participate more in community meeting discussions on Gardner Ward By Linnea Landin, Social Therapist, Gardner Ward The Gold Standards project team on Gardner Ward in City and Hackney is working to improve service users’ experience of the environment. Our project team, which includes… Read More

Improving Care Cluster Allocation in City & Hackney

7 January 2016

[wpvideo i1jyupiI] Peter Macrae, Bailey Mitchell and Auz Chitewe share the improvements this City & Hackney QI project has made to care clustering allocation. This project involved the North 2 Recovery Team, South 1 Recovery Team, Gardner Ward, Conolly Ward teams. To find out more and see some data from the project view the project poster… Read More

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