News & Updates

The Personal Journey of a Quality Improvement Coach

26 August 2021

By Natalie Blanchard, Community Paediatric Speech & Language Therapist, QI Coach and QI Champion & Cath Heaney, Improvement Advisor 5 minute watch  The video below describes Natalie Blanchard’s personal quality improvement journey. A Speech & Language Therapist, with four years’ experience working at ELFT, she explains how she discovered the value of quality improvement and the training… Read More

The Inspirational Miracle of Service User, Carer and Staff Co-production: a journey never taken before

19 October 2020

By Craig, Susannah and Upma   Satwinder,  also involved in the training, has composed the following poem which encapsulates the co-production experience. Empowering one another today, we come together, we care and listen from voices shared in this virtual space Learning from different journeys that have led us here, together, we respect and value all… Read More

Reconnecting with Service User QI Coaches and the Community QI Forum in Luton and Bedfordshire: Voices of our Service User and Carer QI Coaches

15 September 2020

By Satwinder Kaur (QI Coach and Service User), Craig Donohoe (QI Coach, Service User and Carer) and Daisy Maradzika (Improvement Advisor) Why is Quality Improvement and the Community QI Forum important post Covid-19? Satwinder Kaur (QI Coach and Service User) As a QI coach with in-depth knowledge of involvement in projects and as a practising… Read More

Using Microsoft Teams Effectively

19 May 2020

By Forid Alom, Head of Improvement Analytics Since Microsoft Teams was made available to the whole NHS through NHS Digital, we have seen a massive upsurge of teams adopting the platform for collaborative working. As we transition into this new era, we face new challenges.   How do we use the platform effectively to manage communications within… Read More

Continuing Improvement in Forensics

14 April 2020

By Nicola Ballingall, Improvement Advisor, Forensics Directorate Building on the story we recently shared from Morrison Ward at the John Howard Centre about how they are sharing good practice with each other during the COVID-19 crisis, find out how QI coaches are using improvement tools across the Forensics Directorate. Despite all the changes and challenges… Read More

What is it like being a QI Coach?

18 June 2019

Charles Kennedy-Scott and Sharon Gugerly are both coaches currently supporting our Quality Improvement Programme. Here’s their views on what are the main duties of  a QI coach and how they have been using QI skills to help teams achieve their aims. I am a Quality and Performance Improvement Facilitator – I’m currently working on a… Read More

Congratulations to our new Improvement Coaches!

18 September 2018

Cohort 4 of the IHI Improvement Coaching Programme graduated in September 2018, following six months of training and practical QI work. We are thrilled to present ELFT’s newest Improvement Coaches, who will help support QI project teams throughout the organisation. The cohort received their certificates following seven days of intense training and practical work, spread… Read More

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