News & Updates

Reconnecting with Service User QI Coaches and the Community QI Forum in Luton and Bedfordshire post Covid-19: Voices of our Service User and Carer QI Coaches

15 September 2020

By Satwinder Kaur (QI Coach and Service User), Craig Donohoe (QI Coach, Service User and Carer) and Daisy Maradzika (Improvement Advisor) Why is Quality Improvement and the Community QI Forum important post Covid-19? Satwinder Kaur (QI Coach and Service User) As a QI coach with in-depth knowledge of involvement in projects and as a practising… Read More



Using Microsoft Teams Effectively

19 May 2020

By Forid Alom, Head of Improvement Analytics Since Microsoft Teams was made available to the whole NHS through NHS Digital, we have seen a massive upsurge of teams adopting the platform for collaborative working. As we transition into this new era, we face new challenges.   How do we use the platform effectively to manage communications within… Read More



Continuing Improvement in Forensics

14 April 2020

By Nicola Ballingall, Improvement Advisor, Forensics Directorate Building on the story we recently shared from Morrison Ward at the John Howard Centre about how they are sharing good practice with each other during the COVID-19 crisis, find out how QI coaches are using improvement tools across the Forensics Directorate. Despite all the changes and challenges… Read More



What is it like being a QI Coach?

18 June 2019

Charles Kennedy-Scott and Sharon Gugerly are both coaches currently supporting our Quality Improvement Programme. Here’s their views on what are the main duties of  a QI coach and how they have been using QI skills to help teams achieve their aims. I am a Quality and Performance Improvement Facilitator – I’m currently working on a… Read More



Congratulations to our new Improvement Coaches!

18 September 2018

Cohort 4 of the IHI Improvement Coaching Programme graduated in September 2018, following six months of training and practical QI work. We are thrilled to present ELFT’s newest Improvement Coaches, who will help support QI project teams throughout the organisation. The cohort received their certificates following seven days of intense training and practical work, spread… Read More



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