News & Updates

Improving Access to Newham Learning Disabilities team

6 October 2021

By Susan Alfred, Improvement Advisor and Rachel James, Speech and Language Therapist   “I met with a carer – they had to tell me, just as they have told many health professionals before, all about their journey. They seemed frustrated having to repeat this again and again” Newham Learning Disabilities team  (NHLD) Team member What was the Quality Issue?… Read More

Improving Support to Informal Carers in Community Health Newham

16 May 2018

Thana Narashiman, QI Communications Assistant interviewed Anthony Edwards, an Occupational Therapist (OT) working at ELFT and also a full-time carer to his late wife. The interview is based on Anthony’s incisive report which exposed the gaps in provision of care and support provided by various services. This resulted in a QI project in the Community… Read More

Video: How is Community Health Newham involving a wider range of people in QI

26 January 2018

  Since starting Quality Improvement work, our Community Health Newham Directorate has increasingly engaged staff, service users, carers and external agencies to come together and work to improve their services. Watch this mini documentary, explaining the strategy driving this achievement and the impact it has had on their directorate. Visit our YouTube channel to watch the… Read More

Reducing non attendance to the Musculoskeletal Physiotherapy Service

12 July 2017

Community Health Newham’s Musculoskeletal Physiotherapy Service developed a quality improvement project with the aim to reduce their DNA (Did Not Attend) rates.  The service uses a Patient Booking Service and experiences high levels of referrals. When the project started, DNAs were accounting for 180 hours a month equivalent to 1 whole time equivalent physiotherapist. The… Read More

Celebrating 2 years of Improving Access to Services Collaboration!

12 July 2017

The improving access to services learning system was formed in March 2015. The aim of the learning system has been to bring together quality improvement projects from across the trust working on: Reducing Wait Times – Average days from referral accepted to first face-to-face contact Reducing DNA Rates – DNAs (Did Not Attend) before first… Read More

How easy is it to collect data during improvement work?

5 June 2017

Some of the most common questions that arise when a team is doing improvement work are around data and measurement. This varies from what data to collect, where to get it, how to analyse and present it and how to use it. Some projects can rely on centrally collected data through the various Electronic Patients… Read More

3 minutes with Kelly Gale

29 November 2016

 Read time: 3 minutes   Firstly, could you give us a brief summary of your role and what a typical day at work is for you?   Business Transformation Manager – In a nutshell I help to re-design services that need to make changes – for reasons such as service improvement or re-structuring and then… Read More

A day in the life of Dr Ben Braithwaite

9 November 2016

Read time: 3 minutes   Could you give us a brief summary of your role and what a typical day at work is for you? As clinical director for Community Health Newham I lead on quality and governance for our adult community health services. This includes our district nursing and community therapy services, musculoskeletal physiotherapy,… Read More

Newham Health Team for People with Learning Disabilities Used Their Staff Away Day to Focus upon QI

31 October 2014

By Peter Sheils, Corporate Projects Manager The team spent their recent away day focusing upon quality improvement and getting to grips with the Trust’s Quality Improvement methodology. The day was facilitated by Martina Watson, the Clinical Service Manager Newham Health Team for People with Learning Disabilities and Peter Sheils, Corporate Projects Manager who is supporting… Read More

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