News & Updates

People Participation

20 September 2019

Jamie Stafford, Improvement Advisor, discusses what we have done at ELFT to encourage and further service users and carers participation in QI projects. Within our organisation we’ve spent much of the last year thinking about service users and carer participation in QI projects. We have learnt that when this is ‘done right’ it can have… Read More



How are you using your QI skills?

27 June 2019

Did you know that over 2000 people have now undertaken QI training at ELFT?  And nearly 1000 are currently involved in QI projects to tackle some of the organisation’s most complex problems.  That amounts to a lot of people using their QI skills! Using the structure of a QI project is the best method for… Read More



What is it like being a QI Coach?

18 June 2019

Charles Kennedy-Scott and Sharon Gugerly are both coaches currently supporting our Quality Improvement Programme. Here’s their views on what are the main duties of  a QI coach and how they have been using QI skills to help teams achieve their aims. I am a Quality and Performance Improvement Facilitator – I’m currently working on a… Read More



The power of learning: Rozi Hamilton’s perspective

20 February 2018

How learning and development helps shape ELFT’s QI model and empowers individuals Training and development are a huge part of the Quality Improvement model in place at East London NHS Foundation Trust (ELFT). Achieving improvement is not an easy task, so it is paramount that people involved in this process – staff, service users and… Read More



Video: How is Community Health Newham involving a wider range of people in QI

26 January 2018

  Since starting Quality Improvement work, our Community Health Newham Directorate has increasingly engaged staff, service users, carers and external agencies to come together and work to improve their services. Watch this mini documentary, explaining the strategy driving this achievement and the impact it has had on their directorate. Visit our YouTube channel to watch the… Read More



Life QI: the central hub for Quality Improvement projects

25 January 2018

The platform links projects from across the trust and is a powerful learning tool. Words by Forid Alom, Quality Improvement Data Manager. East London NHS Foundation Trust (ELFT) has been using the Life QI platform since June 2015 to manage our Quality Improvement (QI) portfolio. Projects are proposed, approved and worked on through the platform…. Read More



Child and Adolescent Mental Health Services learning set using Skype for Business

22 January 2018

The communication platform allowed teams working in various locations to connect and share their experiences. Words by James Stafford (QI Darzi Fellow) and Marco Aurelio (Improvement Advisor) The number of referrals to community Child and Adolescent Mental Health Services (CAMHS) continues to rise nationwide, posing challenges to teams across the country. Over the past six… Read More



Why do projects fail?

21 November 2017

The theme of our November QI Newsletter is one of persistence, learning from failure with QI and using that to progress towards your project aims and ambitions. We really liked this illustration by Sonia Sparkles on ‘Why do some projects fail?’ Take a look below and see if any of these experiences resonate with you…. Read More



Introducing Kelly Gale, as our new interim Improvement Advisor!

5 November 2017

What’s the history of your work at ELFT?  I started working for the NHS in 2005 for Newham PCT, which eventually became ELFT. My first job in Newham PCT in 2005 was as a Project Manager and since then I have been a Service Manager for several different community teams, Service Re-design Manager across the… Read More



QI Microsite – your one-stop shop for QI

21 March 2014

Only a month after the official launch of the QI programme, we are pleased to announce that the QI microsite is receiving over 100 views a day.  The microsite is your one-stop shop for everything to do with QI in the Trust.  It contains general news about the QI programme, information on how to start… Read More



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