News & Updates

The Newham Mental Health Triple Aim Journey of Discovery 2018 to 2021: Revisiting population needs and the impact of social isolation one year after the start of the pandemic.

2 July 2021

By Susan Alfred, Improvement Advisor In late 2018, Newham Adult Mental Health (NAMH) directorate was one of the first directorates in ELFT to begin using the Triple Aim approach to focus on improving the outcomes, experience, and value for a select population. The population chosen was:  “Service users who have had five or more referrals… Read More

Discharge counselling: improving patient support by the Newham Pharmacy team

20 March 2019

Service users were being discharged by the Newham Centre for Mental Health without receiving discharged counselling from the pharmacy team. A project was then launched to tackle this issue, with an aim of increasing discharge counselling rate from 0% to 50%. Find out how the team managed to achieve this aim and what they are… Read More

Celebrating a 28% reduction in physical violence in Newham

24 July 2018

Newham celebrated a 28% reduction in physical violence incidents as a result of the violence reduction collaborative. The service is now moving to Quality Control. Read more about their journey in this blog by Improvement Advisor Emma Binley. Newham’s violence reduction collaborative began in June 2016, when all the wards came together to discuss the… Read More

Becoming an improvement leader: Wave 7 project stories

20 February 2018

Discover how people have evolved through their QI training journey and practical learning. Those taking part in the Improvement Leaders’ Programme spend eight months immersed in practical Quality Improvement learning. The course covers the basics of QI, useful tools, measurement and data analysis, driver diagrams, PDSA, reliability, implementing and spreading results, and learning from other… Read More

My journey in preparation to engage with a QI Project

1 February 2018

Thana Narashiman, QI Communications Assistant, interviewed; Expert by Experience client Sonia on 17 July 2017, about her personal journey which she has gratefully shared.   This is my personal story…. I was going through a difficult time in my personal and professional life. I felt there was a breakdown in communications. I was worn and weary… Read More

Quality Improvement in Newham

17 November 2017

Dr Dudley Manns, Clinical Director for Newham Adult Mental Health Services, and a QI Sponsor, writes about the journey his Directorate have been on with quality improvement over the last few years. The Quality Improvement journey in adult mental health services began in Newham in 2014 with three of our Directorate Management Team completing Wave… Read More

Shaping Recovery in the Community

20 September 2017

Since the start of 2017 the Trust has been working alongside pilot sites in Tower Hamlets and Newham looking at improving the ways we deliver patient centred care. Each team began with a number of appreciative inquiry workshops around what they value in terms of patient care and what gets in the way, what “grinds… Read More

Newham QI Wall artist Jonny Glover interviewed BBC Radio London

17 August 2017

Jonny Glover, the artist behind our Newham Centre for Mental Health Quality Improvement Wall was interviewed about his work on BBC Radio London recently. Jonny talked to Robert Elms about this fantastic project which won a prize at the 2017 World Illustration Awards You can listen to the interview below and visit Jonny’s exhibition at… Read More

Perspectives from Newham Inpatient Unit…

11 August 2017

The power of safety huddles; identification, prediction & strengthening team work. By Emma Binley, QI Lead for Newham & Improvement Advisor to the Newham Violence Reduction Collaborative & Paul McLaughlin, Borough Lead Nurse & Lead of the Newham Violence Reduction Collaborative The safety huddle is one component of the safety bundle that has been tested on the… Read More

Improving patient experience of the continence service

4 May 2017

Amee Smart, Administrator at the Enebiri clinic and QI project team member for”Improving the experience of the continence service” spoke to Bernadette about her experiences of QI and the QI project story   How did you get involved in quality improvement? Our manager first brought QI to our attention when we were discussing issues within… Read More

The Grand Unveiling of Newham’s QI Wall

3 May 2017

On the 26th April 2017 our Trust Chair, Marie Gabriel joined service users, carers , staff and international visitors for the unveiling of Newham’s Quality Improvement wall. Over the last few months ELFT service users, carers and staff have been working together with Jonny Glover, a local artist, to create a QI visibility wall at Newham… Read More

Violence Reduction Collaboratives in Newham and City & Hackney

24 January 2017

Newham and City & Hackney Inpatient units have been working since early 2016 to reduce violence and aggression on the inpatient wards, building on the work of the Tower Hamlets Violence Reduction Collaborative. Sustained reductions in violence are now being experienced in both services, with reductions of up to 86% linked to the project on some… Read More

Reducing the amount of uncollected medication on wards

8 December 2014

This month we asked the Newham Pharmacy team about their QI project – to reduce the amount of uncollected ‘To Take Away’ (TTA) medication on the wards through a systematic approach to the discharge process – and about their roles in general.

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