News & Updates

Making QI a way of being

26 February 2020

In October 2019, Craig Donohoe, a QI Coach and Service User, aptly summarised the sentiment that was being echoed from different parts of the organisation – “QI should be a way of being” The way we do quality improvement work at ELFT has been expanding to include everyday improvement activities that happen outside of formal… Read More



An open letter from Saxonnorse Roman to ELFT

20 September 2019

Saxonnorse Roman is a Service User on Limehouse ward and he is on the project team for “Lets talk about Sex”. Saxonnorse wrote an open letter to the Trust, patients, service users, carers and staff about what his involvement in this project was and his experience as a Service User at ELFT.



People Participation

20 September 2019

Jamie Stafford, Improvement Advisor, discusses what we have done at ELFT to encourage and further service users and carers participation in QI projects. Within our organisation we’ve spent much of the last year thinking about service users and carer participation in QI projects. We have learnt that when this is ‘done right’ it can have… Read More



People Participation at Wave 9 ILP

20 September 2019

On the 10th of September 150 ELFT staff members,  service users and carers began Wave 9 of the Improvement Leaders Programme. The programme is a fantastic opportunity for learning about quality improvement and applying the method to solve real-life complex quality issues. People Participation in QI has been shown to be a major influence on… Read More



Congratulations to our award winning quality conference presenters!

20 August 2019

In August a group of ELFT service users and carers received the Chair’s Award at the 2019 People Participations Awards in Luton. The team worked together to develop the theme and content of this year’s conference, including the presentation of a plenary session, and workshop for external guests. You can find highlights from the event… Read More



Improving People Participation in QI – a trust-wide initiative

24 September 2018

In this blog, Improvement Advisor Jamie Stafford describes the initiative launched by ELFT to maximise people participation across the organisation.  In the four years I’ve been involved in QI project teams, it’s been very apparent that we’ve made our most transformative and meaningful improvements when project teams have included staff, service users and carers. Not… Read More



Service user ownership: lifestyle improvement project on Woodberry Ward

24 May 2018

Learn more about how service users take the lead in this lifestyle improvement project in the video below. introduction by Courtenay Gilchriest, Support Staff. The Lifestyle Improvement Project was introduced on Woodberry Ward (a low secure rehabilitation unit), to tackle the day-to-day physical health challenges and sedentary behaviours that arise within an inpatient setting. From day… Read More



Big I involvement: the challenges of people participation

18 May 2018

In this blog, People Participation Lead Su Goulding shares her thoughts on the challenges of getting people involved in QI projects. I am the People Participation Lead (PPL) for Tower Hamlets Adult and Older Adult Mental Health and Adult Community Learning Disability Service. Over the past two years I’ve been involved in engaging those who… Read More



Co-producing Quality Improvement with Service Users in Tower Hamlets

18 May 2018

Learn about the benefits of service user involvement in this blog written by service users and staff working at the Isle of Dogs QI team, with the supervision of Francisco Frasquilho (Coach and Improvement Advisor supporting Reshaping Community Services) and Emma Binley (Improvement Advisor supporting Reshaping Community Services). “If you look at history, innovation doesn’t… Read More



Improving Support to Informal Carers in Community Health Newham

16 May 2018

Thana Narashiman, QI Communications Assistant interviewed Anthony Edwards, an Occupational Therapist (OT) working at ELFT and also a full-time carer to his late wife. The interview is based on Anthony’s incisive report which exposed the gaps in provision of care and support provided by various services. This resulted in a QI project in the Community… Read More



Working Together on the Triple Aim

25 April 2018

At the 2018 Quality Conference we unveiled our illustration on the Triple Aim at ELFT. Working on the Triple Aim is a key part of the Trust’s new strategy to improve the quality of life for all we serve. The ideas for this illustration were inspired by staff, service users and carers at a half day workshop… Read More



QI Project Story: Bridging the Bedford Gap

7 March 2018

Read about how the team overcame challenges and are celebrating achievements in this blog by Felicity Stocker, Satwinder Kaur, James Patrick, Kamila Naseova, Kay Sookun and Evri Anagnostara. The Bridging the Bedford Gap project aims to raise awareness of the Bedfordshire (and Luton) Recovery College (RC), and improving access to it. It aims to encourage diversity, promoting People Participation… Read More



Introducing our Service User and Carer QI Project Meeting Role Plays

13 October 2017

In the lead up to the 2017 annual quality conference some of our service users and carers came together to plan an hour long conference breakout session. They developed a session that included information on getting involved with People Participation at ELFT. Also looking at opportunities, benefits and barriers for service users and carers involved… Read More



A Carers’ Perspective on Quality Improvement: A personal story

6 September 2017

Thana, QI Communications Assistant, interviewed Zhenreenah; a carer and expert by experience client in August 2017, about her abundant passion and energy for engaging with QI Projects at the Trust. She shared her expert advice in this personal story. Zhenreenah Carer | Expert by Experience (Pictured with ELFT CEO Dr Navina Evans at the People… Read More



Service User Perspective: Barriers to Engagement with QI Projects

1 September 2017

Thana Narashiman , QI Communications Assistant, interviewed Tony Fulham; service user in July 2017, about his personal journey and barriers to engaging with QI Projects at the Trust and offered his advice. Please share with us some barriers you faced to getting involved in Quality Improvement (QI) Projects? I believe the biggest barrier to engaging… Read More



Improving BME service user experience

26 May 2017

A new patient experience project is underway on Ruth Seifert Ward, City and Hackney On Thursday 25th May, the project team on Ruth Seifert Ward , developed the measurement plan and driver diagram for the team’s new project on improving service user experience. The team have already conducted interviews with service users and discussed the… Read More



The Grand Unveiling of Newham’s QI Wall

3 May 2017

On the 26th April 2017 our Trust Chair, Marie Gabriel joined service users, carers , staff and international visitors for the unveiling of Newham’s Quality Improvement wall. Over the last few months ELFT service users, carers and staff have been working together with Jonny Glover, a local artist, to create a QI visibility wall at Newham… Read More



What do your Service Users really think?

4 May 2016

We all know how important getting feedback on the impact of change ideas from our service users and their carers is! But getting this in a systematic and reliable way can sometimes be pretty difficult! Well, now there is a way for teams to add additional questions (2 maximum) to their patient feedback hardware (tablets… Read More



Stella and Syeda Meet the Carers!

3 March 2016

Stella and Syeda are involved in a QI project to improve and increase Service User and Carer Involvement in Tower Hamlets QI projects “With all the excellent QI work going on to improve services for patients/service users, we mustn’t forget a very important and hardworking group of people – the carers. Carers are often an… Read More



Help us tackle some of our big barriers to QI

13 November 2015

We want as many ideas from you as possible to the following questions: How do we find the time for QI? What are the most meaningful ways to involve service users and carers in QI projects? Click the questions to comment, you can also vote on ideas raised.  



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