News & Updates

Clinical psychologists present QI projects at the Service Related Research Project Conference

12 September 2019

The Quality Improvement Service Related Research Project (QI SRRP) Annual Conference took place on Wednesday 28th August. Cohort 4 of the programme is composed of trainees from UEL, UCL, Royal Holloway and Hertfordshire Doctorate in Clinical Psychology postgraduate courses working in Newham, Tower Hamlets, Hackney and Bedfordshire & Luton. Dr Erasmo Tacconelli, Consultant Clinical Psychologist… Read More



Quality Improvement projects delivering improvement in Tower Hamlets Community Learning Disability Service!

12 September 2019

Great news from Tower Hamlets Community Learning Disability Services, with two Quality Improvement projects recently achieving improvement One project is focusing on increasing access to genetic testing, which is important so people can find out why they have a learning disability, and if they need help with other health problems that be associated with their… Read More



July Trustwide QI Forum: People Participation in QI

19 July 2019

This month’s Trustwide QI forum focused on people participation. Project teams from across the Trust came together to share their project experiences demonstrating the positive impact people participation has had on their QI projects. Taking place in Youthscape, Luton, the forum took the form of a World Café. Project teams presented their projects to a… Read More



Project story: Improving satisfaction of staff and stakeholders in forensic receptions

3 August 2018

Reception staff at John Howard Centre, a specialist forensic psychiatric services provider in East London, have been working on improving satisfaction levels for service users, visitors and staff. Below is an overview of their journey so far. Words by project lead Mohammad Ramjany. Our Quality Improvement project has been working towards increasing staff satisfaction, which… Read More



Luton Wellbeing Service: achieving enjoyment at work through engagement and communication

15 March 2018

In this blog, the Enjoying Work QI team at Luton Wellbeing Service share their journey towards increasing the percentage of staff having a good day at work from 55% to 75% in four months. Words by Kelly Gale (Improvement Advisor) and Sharon Gugerly (Project Lead). Luton Wellbeing Service was one of services at East London NHS Foundation Trust… Read More



Pursuing enjoyment at work within the ELFT Quality Improvement team

15 March 2018

In this blog, Deeksha Mehta, QI Principle Information Analyst and Project Lead, shares her experience with the Enjoying Work project. We began thinking about improving our enjoyment at work when we kicked of a whole team project in June 2017. Initially we undertook an appreciative inquiry and began to gather some baseline data about whether… Read More



QI Project Story: City and Hackney Home Treatment Team

14 March 2018

In this video, Florence Agyemang reflects on her team’s journey in the process of reducing the rate of undocumented medication doses in the City & Hackney Home Treatment Team. Florence Agyemang, a Clinical Lead in the City and Hackney Home Treatment Team, is taking part in Wave 7 of the Improvement Leaders’ Programme, which is… Read More



QI Project Story: Bridging the Bedford Gap

7 March 2018

Read about how the team overcame challenges and are celebrating achievements in this blog by Felicity Stocker, Satwinder Kaur, James Patrick, Kamila Naseova, Kay Sookun and Evri Anagnostara. The Bridging the Bedford Gap project aims to raise awareness of the Bedfordshire (and Luton) Recovery College (RC), and improving access to it. It aims to encourage diversity, promoting People Participation… Read More



Becoming an improvement leader: Wave 7 project stories

20 February 2018

Discover how people have evolved through their QI training journey and practical learning. Those taking part in the Improvement Leaders’ Programme spend eight months immersed in practical Quality Improvement learning. The course covers the basics of QI, useful tools, measurement and data analysis, driver diagrams, PDSA, reliability, implementing and spreading results, and learning from other… Read More



My journey in preparation to engage with a QI Project

1 February 2018

Thana Narashiman, QI Communications Assistant, interviewed; Expert by Experience client Sonia on 17 July 2017, about her personal journey which she has gratefully shared.   This is my personal story…. I was going through a difficult time in my personal and professional life. I felt there was a breakdown in communications. I was worn and weary… Read More



Life QI: the central hub for Quality Improvement projects

25 January 2018

The platform links projects from across the trust and is a powerful learning tool. Words by Forid Alom, Quality Improvement Data Manager. East London NHS Foundation Trust (ELFT) has been using the Life QI platform since June 2015 to manage our Quality Improvement (QI) portfolio. Projects are proposed, approved and worked on through the platform…. Read More



Reducing Time Taken to Complete Neuropsychological Assessments in Memory Assessment Services in Luton and Bedfordshire

10 January 2018

Memory Assessment Services in Luton and Bedfordshire have been working hard to reduce time taken to complete  neuropsychological assessment. Read more about their journey and achievement below. The Psychology members of four multidisciplinary Memory Assessment Service (MAS) Clinics across Luton and Bedfordshire, collaborated on a cross-clinic project to reduce the time taken to complete a neuropsychological… Read More



Reducing Handcuff Usage in Medium Secure Services

8 August 2017

In April 2016, staff from several wards in the Forensic service came together to focus on reducing handcuff usage by 50% by December 2016. The use of handcuffing was normal safety protocol, mainly used for when transporting patients to and from the secure unit such as to appointments or to court. However, staff felt uncomfortable… Read More



Lifestyle Improvement on Woodberry Ward…

7 July 2017

Staff and service users on Woodberry ward, in the forensics directorate at ELFT are working on a quality improvement project to promote a healthier lifestyle for service users. A  healthier lifestyle combines  physical activity, mental and social well-being. Click on the picture below to read what has been happening so far…



Improving interventions for parents of children and young people with Autism Spectrum Disorders (ASD) in CAMHS

30 June 2017

Laura Roughan, Psychologist, in our City and Hackney Child & Adolescent Mental Health Service, writes about her team’s QI project aimed at Improving interventions for parents of children and young people with Autism Spectrum Disorders (ASD) in CAMHS Background In 2015, City and Hackney Child and Adolescent Mental Health Service (CAMHS) devised a pathway model for… Read More



Improving BME service user experience

26 May 2017

A new patient experience project is underway on Ruth Seifert Ward, City and Hackney On Thursday 25th May, the project team on Ruth Seifert Ward , developed the measurement plan and driver diagram for the team’s new project on improving service user experience. The team have already conducted interviews with service users and discussed the… Read More



Improving patient experience of the continence service

4 May 2017

Amee Smart, Administrator at the Enebiri clinic and QI project team member for”Improving the experience of the continence service” spoke to Bernadette about her experiences of QI and the QI project story   How did you get involved in quality improvement? Our manager first brought QI to our attention when we were discussing issues within… Read More



My Quality Improvement Journey…

7 April 2017

Bernadette Tilley, QI Communications and Events management Lead, interviewed Holly Smith; ex service user and QI project team member for Gold Standard Environments, about her QI experiences and journey so far…   I was on Gardner ward as a service user just over a year ago. When I was on the ward I was struck… Read More



Spotlight on the Bridge Club

24 January 2017

QI Lead, Naomi Nowlan chatted to Kemarr Salmon, Bridge Club project team member and Forensic Directorate employee of the month December 2016. The Bridge Club was nominated as team of the year at the 2016 EFT Staff Awards What is your day to day role? Working as an OT assistant at the John Howard Centre –… Read More



Supporting Service Users with Dementia – East London Memory Services Clinic QI Project

19 December 2016

By Marco Aurelio, QI Lead  With a growing elderly population, the Alzheimer’s society now estimates that around 850,000 people in the UK are now living with a diagnosis of dementia. Within East London, the work of the Dementia Memory Services clinics in Tower Hamlets, City & Hackney and Newham are vital in helping support the… Read More



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