Using QI To Manage A Huge Increase In Demand

By Nicola Ballingall, Improvement Advisor In this 10 min read, learn about how one of our Primary Care GP practices in Bedfordshire, Cauldwell Medical Centre, is using quality improvement (QI) to manage the huge increase in demand on their service.​ It’s August 2021 and the world is starting to open up again after the pandemic. 98.2% of UK GPs state that… Read More

QI and Pandemics in Bedfordshire, six months later: What did we learn?

By Liz Dawson, Medical Director of Primary Care since April 2020 and former Clinical director for adult community services across Bedfordshire and Carlos Santos, Improvement Advsior for Corporate Services, Adult Community Services across Bedfordshire and for Primary Care across the Trust On the brink of Covid-19, multiple difficult decisions had to be made about which… Read More

Improving the Health of Homeless Populations in Tower Hamlets – A Triple Aim Project

co-written by Ché Rosebert, project lead, Louise Noronha and three people with lived experience including Gary Ash   “You have to do something to help the homeless” service users told the Tower Hamlets team in 2018, when they held a listening event for service users. Homeless people have a shockingly low life expectancy in the… Read More

Bedfordshire Wellbeing Service’s Stories

The year no-one expected enjoyment in work to increase… yet it did!

Lived experience of staff in Bedfordshire Wellbeing Service in 2020  by Julia Robson, Sharon Gugerly and Catherine Heaney Read time 2.5 minutes Find out how Bedfordshire Wellbeing Service were able to unexpectedly increase their satisfaction at work during the Covid pandemic and the handful of other surprise benefits that it brought them whilst working in… Read More

ELFT’s virtual Quality Improvement (QI) Collaborative with London Healthy Partnership (HLP) Continues Efforts To Reduce HIV Infections in London by 2030

By Marco Aurelio, Improvement Advisor  In the latest of our series of updates around ELFT’s support of a QI Collaborative, hear about how some of the organisations involved are getting on with their projects  Since the beginning of 2020, twelve organisations have come together five times, as part of a Quality Improvement Collaborative. Two of these sessions were held face-to-face, and three virtually, as a result of    COVID-19.   The most recent events were held on 1 July and 14 August respectively. The aim of these sessions was to understand how the QI projects were progressing; to share learning; and for the organisations… Read More

Reshaping Community Services – The Wardown Adult Community Mental Health Team

The Wardown Adult CMHT (Community Mental Health Team), based at Charter House in Luton, are part of the Trustwide Reshaping Community Services project, focusing specifically on improving the communication between the team, and its service users, carers and their families. The team comprises of staff from the CMHT, consultants, a service user and a carer…. Read More

Corporate Admin Enjoying Work

Earlier this month teams from across the Trust came together for the second Enjoying Work learning set, designed to support teams undertaking a QI project focusing on this important area. Teams spent time thinking about change ideas and how they could move forwards with testing these ahead of the next learning set in November. There… Read More

An open letter from Saxonnorse Roman to ELFT

Saxonnorse Roman is a Service User on Limehouse ward and he is on the project team for “Lets talk about Sex”. Saxonnorse wrote an open letter to the Trust, patients, service users, carers and staff about what his involvement in this project was and his experience as a Service User at ELFT.

Clinical psychologists present QI projects at the Service Related Research Project Conference

The Quality Improvement Service Related Research Project (QI SRRP) Annual Conference took place on Wednesday 28th August. Cohort 4 of the programme is composed of trainees from UEL, UCL, Royal Holloway and Hertfordshire Doctorate in Clinical Psychology postgraduate courses working in Newham, Tower Hamlets, Hackney and Bedfordshire & Luton. Dr Erasmo Tacconelli, Consultant Clinical Psychologist… Read More

Quality Improvement projects delivering improvement in Tower Hamlets Community Learning Disability Service!

Great news from Tower Hamlets Community Learning Disability Services, with two Quality Improvement projects recently achieving improvement One project is focusing on increasing access to genetic testing, which is important so people can find out why they have a learning disability, and if they need help with other health problems that be associated with their… Read More

Reducing waste from printing

A Quality Improvement project has been set up by the Financial Viability Team to reduce waste related to printing. Sarah Barnett, Financial Viability Programme Manager, is leading a programme composed of three Quality Improvement projects in Corporate Services, Recovery College in Bedford and the Child and Adolescent Mental Health Service (CAMHS) in London. The team… Read More

July Trustwide QI Forum: People Participation in QI

This month’s Trustwide QI forum focused on people participation. Project teams from across the Trust came together to share their project experiences demonstrating the positive impact people participation has had on their QI projects. Taking place in Youthscape, Luton, the forum took the form of a World Café. Project teams presented their projects to a… Read More

Project story: Improving satisfaction of staff and stakeholders in forensic receptions

Reception staff at John Howard Centre, a specialist forensic psychiatric services provider in East London, have been working on improving satisfaction levels for service users, visitors and staff. Below is an overview of their journey so far. Words by project lead Mohammad Ramjany. Our Quality Improvement project has been working towards increasing staff satisfaction, which… Read More

QI Project Story: Improving the disciplinary process at ELFT

ELFT’s human resources department has already seen a reduction from 107 days to 52 days in the time taken from start to completion of the process, but other challenges lie ahead. Read this blog by the HR team on how this Quality Improvement project is developing. There has been an increasing focus on the application… Read More

Luton Wellbeing Service: achieving enjoyment at work through engagement and communication

In this blog, the Enjoying Work QI team at Luton Wellbeing Service share their journey towards increasing the percentage of staff having a good day at work from 55% to 75% in four months. Words by Kelly Gale (Improvement Advisor) and Sharon Gugerly (Project Lead). Luton Wellbeing Service was one of services at East London NHS Foundation Trust… Read More

Pursuing enjoyment at work within the ELFT Quality Improvement team

In this blog, Deeksha Mehta, QI Principle Information Analyst and Project Lead, shares her experience with the Enjoying Work project. We began thinking about improving our enjoyment at work when we kicked of a whole team project in June 2017. Initially we undertook an appreciative inquiry and began to gather some baseline data about whether… Read More

QI Project Story: City and Hackney Home Treatment Team

In this video, Florence Agyemang reflects on her team’s journey in the process of reducing the rate of undocumented medication doses in the City & Hackney Home Treatment Team. Florence Agyemang, a Clinical Lead in the City and Hackney Home Treatment Team, is taking part in Wave 7 of the Improvement Leaders’ Programme, which is… Read More

QI Project Story: Bridging the Bedford Gap

Read about how the team overcame challenges and are celebrating achievements in this blog by Felicity Stocker, Satwinder Kaur, James Patrick, Kamila Naseova, Kay Sookun and Evri Anagnostara. The Bridging the Bedford Gap project aims to raise awareness of the Bedfordshire (and Luton) Recovery College (RC), and improving access to it. It aims to encourage diversity, promoting People Participation… Read More

Becoming an improvement leader: Wave 7 project stories

Discover how people have evolved through their QI training journey and practical learning. Those taking part in the Improvement Leaders’ Programme spend eight months immersed in practical Quality Improvement learning. The course covers the basics of QI, useful tools, measurement and data analysis, driver diagrams, PDSA, reliability, implementing and spreading results, and learning from other… Read More