News & Updates

Improving BME service user experience

26 May 2017

A new patient experience project is underway on Ruth Seifert Ward, City and Hackney On Thursday 25th May, the project team on Ruth Seifert Ward , developed the measurement plan and driver diagram for the team’s new project on improving service user experience. The team have already conducted interviews with service users and discussed the… Read More

Improving patient experience of the continence service

4 May 2017

Amee Smart, Administrator at the Enebiri clinic and QI project team member for”Improving the experience of the continence service” spoke to Bernadette about her experiences of QI and the QI project story   How did you get involved in quality improvement? Our manager first brought QI to our attention when we were discussing issues within… Read More

My Quality Improvement Journey…

7 April 2017

Bernadette Tilley, QI Communications and Events management Lead, interviewed Holly Smith; ex service user and QI project team member for Gold Standard Environments, about her QI experiences and journey so far…   I was on Gardner ward as a service user just over a year ago. When I was on the ward I was struck… Read More

Spotlight on the Bridge Club

24 January 2017

QI Lead, Naomi Nowlan chatted to Kemarr Salmon, Bridge Club project team member and Forensic Directorate employee of the month December 2016. The Bridge Club was nominated as team of the year at the 2016 EFT Staff Awards What is your day to day role? Working as an OT assistant at the John Howard Centre –… Read More

Supporting Service Users with Dementia – East London Memory Services Clinic QI Project

19 December 2016

By Marco Aurelio, QI Lead  With a growing elderly population, the Alzheimer’s society now estimates that around 850,000 people in the UK are now living with a diagnosis of dementia. Within East London, the work of the Dementia Memory Services clinics in Tower Hamlets, City & Hackney and Newham are vital in helping support the… Read More

QI is Power to Staff!

30 November 2016

My name is Olusola, I work in Specialist Services at East London NHS Foundation Trust. This is my QI story… I have been through many organisational changes in my work career which has spanned over 26 years, so, I can safely say I have “been there, done that, and got the t-shirt”. I love looking… Read More

PDSA of the month!

19 October 2016

PDSA of the month: Using post-its notes to support service users to participate more in community meeting discussions on Gardner Ward By Linnea Landin, Social Therapist, Gardner Ward The Gold Standards project team on Gardner Ward in City and Hackney is working to improve service users’ experience of the environment. Our project team, which includes… Read More

2016 QI Conference Poster Presentations

22 March 2016

Please find all posters presented at our 2016 Annual QI Conference below. We held a competition before the event for people to vote on their favourite poster, the winner was announced at the conference on 22nd March as Reducing the length of time it takes to complete the disciplinary process. Please learn more about all… Read More

Improving Care Cluster Allocation in City & Hackney

7 January 2016

[wpvideo i1jyupiI] Peter Macrae, Bailey Mitchell and Auz Chitewe share the improvements this City & Hackney QI project has made to care clustering allocation. This project involved the North 2 Recovery Team, South 1 Recovery Team, Gardner Ward, Conolly Ward teams. To find out more and see some data from the project view the project poster… Read More

Improving physical health for people taking antipsychotic medication

11 August 2015

This month we caught up with Dr Helen Thomson from Specialist Services to find out about their QI project aimed at improving physical health for people taking antipsychotic medication in the Community Learning Disabilities Service. How did you identify the improvement idea for your project? A previous trainee carried out an audit which demonstrated low compliance with… Read More

Improving patient experience in Tower Hamlets SAU

8 July 2015

This month we caught up with Wiktor Kulik from Tower Hamlets Specialist Addictions Team to find out about their QI project aimed at improving patient experience in tower hamlets SAU. How did you identify the improvement idea for your project? TH SAU helps people struggling with complex addiction, often with comorbid mental health problems and… Read More

Self catering on Woodberry Ward

27 April 2015

This month the QI team caught up with Alison O’Reilly, Senior Occupational Therapist about her team’s QI project to introduce self-catering to Woodberry Ward in our Forensic Mental Health service.

This is my ward round

6 February 2015

This month Stella and Syeda from the QI team caught up with Jamie Stafford and team on Joshua Ward to find out more about the “This is my ward round” QI project.

Reducing the amount of uncollected medication on wards

8 December 2014

This month we asked the Newham Pharmacy team about their QI project – to reduce the amount of uncollected ‘To Take Away’ (TTA) medication on the wards through a systematic approach to the discharge process – and about their roles in general.

Newham Health Team for People with Learning Disabilities Used Their Staff Away Day to Focus upon QI

31 October 2014

By Peter Sheils, Corporate Projects Manager The team spent their recent away day focusing upon quality improvement and getting to grips with the Trust’s Quality Improvement methodology. The day was facilitated by Martina Watson, the Clinical Service Manager Newham Health Team for People with Learning Disabilities and Peter Sheils, Corporate Projects Manager who is supporting… Read More

Improving patient experience of feeling their problems are listened to and understood by professionals

7 October 2014

This month the QI team caught up with the Coborn, children and adolescent mental health, service which started a QI project to try improve service experiences of their young clients. We interviewed Rachel Northover, Assistant Psychologist, who is leading on the project entitled: Improving patient experience of feeling their problems are listened to and understood… Read More

City & Hackney project to improve the handover process of duty doctors

7 July 2014

Dr Amjed Hossain writes about his team’s project to improve the quality of handovers. According to the National Patient Safety Agency (NPSA) Handover of care is known to be one of the most perilous procedures in medicine. The increase in shift working as a result of the European Working Time Directive (EWTD) has increased the… Read More

Improving the Trust induction

30 June 2014

ELFT Induction Coordinator Natalie Moyanah writes about the recent quality improvements made to the Trust’s staff induction Our induction is now comprised as a one day session for all members of staff to gain a perspective of the Trust with an emphasis on conveying the Trust’s values of respect, care and inclusion. The current induction has changed from one based… Read More

City & Hackney Home treatment team’s electronic patient board

21 March 2014

The electronic patient board allows the City & Hackney Home Treatment Team to identify shift needs quickly and efficiently. Using excel filtering the team can quickly and easily highlight the work load for each shift and organise visits by post code.

Two Improvement Projects Accepted for Publication by the BMJ

21 March 2014

We would like to congratulate Charlotte Beck from Nu-Leaf Enterprises and Alan Cottney from Pharmacy on publishing their QI projects in the BMJ Quality Improvement Reports journal. They used the BMJ Quality Platform, a system that provides support and structure for those people involved in QI projects to record their work collaboratively.  In addition to… Read More

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