News & Updates

Improving patient experience of feeling their problems are listened to and understood by professionals

7 October 2014

This month the QI team caught up with the Coborn, children and adolescent mental health, service which started a QI project to try improve service experiences of their young clients. We interviewed Rachel Northover, Assistant Psychologist, who is leading on the project entitled: Improving patient experience of feeling their problems are listened to and understood… Read More



City & Hackney project to improve the handover process of duty doctors

7 July 2014

Dr Amjed Hossain writes about his team’s project to improve the quality of handovers. According to the National Patient Safety Agency (NPSA) Handover of care is known to be one of the most perilous procedures in medicine. The increase in shift working as a result of the European Working Time Directive (EWTD) has increased the… Read More



Improving the Trust induction

30 June 2014

ELFT Induction Coordinator Natalie Moyanah writes about the recent quality improvements made to the Trust’s staff induction Our induction is now comprised as a one day session for all members of staff to gain a perspective of the Trust with an emphasis on conveying the Trust’s values of respect, care and inclusion. The current induction has changed from one based… Read More



City & Hackney Home treatment team’s electronic patient board

21 March 2014

The electronic patient board allows the City & Hackney Home Treatment Team to identify shift needs quickly and efficiently. Using excel filtering the team can quickly and easily highlight the work load for each shift and organise visits by post code.



Two Improvement Projects Accepted for Publication by the BMJ

21 March 2014

We would like to congratulate Charlotte Beck from Nu-Leaf Enterprises and Alan Cottney from Pharmacy on publishing their QI projects in the BMJ Quality Improvement Reports journal. They used the BMJ Quality Platform, a system that provides support and structure for those people involved in QI projects to record their work collaboratively.  In addition to… Read More



Reducing Violence on Acute Wards

6 December 2013

As the Trust’s quality improvement programme starts to take shape (with the strategy agreed by the Trust Board, the project structure coming into place, and our procurement of a strategic partner due to complete in February), we’d like to share with you the quality improvement journey of one of our teams that has been testing… Read More



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