News & Updates

Improving the quality of services in North Hackney CMHT

21 March 2019

The City and Hackney North team joined the priority formally in July-August 2018, having started to look at sources of dissatisfaction for staff and service users around care provision. As with the first pilot teams, initial change ideas revolved around staff related issues/environment, in particular respecting noise levels and structures that would facilitate or hinder… Read More

Reshaping relationships: the Isle of Dogs Community Mental Health Service story

21 March 2019

In January 2017, the team started to look at service level changes and experience of service users and staff. The reasoning behind it was that people were dissatisfied with the service, staff morale was low, turnover in the team was high, as was the number of complaints. Those issues needed to be addressed as a… Read More

Reshaping services in Newham: the South Community Recovery team

21 March 2019

Here’s an overview of the Reshaping Community Services work being carried out in Newham, in the South Community Recovery team, one of the first pilot teams in this Quality Improvement priority area. As part of their project, the team were aiming to improve the satisfaction with care provided by staff and received by service users…. Read More

Reshaping Community Services with service users in East London

19 March 2019

If a mental health community team could have an open hand at improving care delivery, what would their service users focus on? Discover how teams from directorates at East London Foundation Trust worked together with service users to reshape services in this blog by Senior Improvement Advisor Francisco Frasquilho. The Early Days In late 2016,… Read More

Co-producing Quality Improvement with Service Users in Tower Hamlets

18 May 2018

Learn about the benefits of service user involvement in this blog written by service users and staff working at the Isle of Dogs QI team, with the supervision of Francisco Frasquilho (Coach and Improvement Advisor supporting Reshaping Community Services) and Emma Binley (Improvement Advisor supporting Reshaping Community Services). “If you look at history, innovation doesn’t… Read More

Shaping Recovery in the Community

20 September 2017

Since the start of 2017 the Trust has been working alongside pilot sites in Tower Hamlets and Newham looking at improving the ways we deliver patient centred care. Each team began with a number of appreciative inquiry workshops around what they value in terms of patient care and what gets in the way, what “grinds… Read More

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