News & Updates

Service User involvement and Carer participation

20 September 2019

Jamie Stafford, Improvement Advisor, discusses what we have done at ELFT to encourage and further service users and carers participation in QI projects. Within our organisation we’ve spent much of the last year thinking about service users and carer participation in QI projects. We have learnt that when this is ‘done right’ it can have… Read More



July Trustwide QI Forum: People Participation in QI

19 July 2019

This month’s Trustwide QI forum focused on people participation. Project teams from across the Trust came together to share their project experiences demonstrating the positive impact people participation has had on their QI projects. Taking place in Youthscape, Luton, the forum took the form of a World Café. Project teams presented their projects to a… Read More



#ELFTin1Voice performs at Nesta Health 2019

16 July 2019

ELFT’s service user and staff choir group #ELFTin1voice performed at the opening of Nesta Health 2019 – The Future of People Powered Health event, which took place in London on 15 July. The group performed “See me as I am”, by Leanne Sedin and trainee psychiatrist and rapper Mandeep Singh. The piece was specially composed… Read More



Highlights from our Quality Conference

21 May 2019

On Tuesday 14th May we were delighted to welcome over 400 people, including staff, service users, carers, governors and external guests to the 5th ELFT Quality Conference. This year’s event was special because it was co-designed with service users and carers, who helped shape the overall theme of the event as well as the content… Read More



ELFTin1Voice perform ‘See me as I am’

20 May 2019

  A group of staff and service users from across the trust came together in one voice to give a rousing performance ending the morning of the 2019 Quality Conference. Over the past few months, singers met in Bedford and London to learn a specially composed piece of music by choir leader Leanne Sedin which… Read More



Our Coborn QI Wall!

17 April 2019

In April 2019 we were proud to complete the artwork for the Quality Improvement visibility wall at the Coborn Centre for Adolescent Mental Health in Newham. Building on the experiences from previous QI wall projects at Robert Dolan House and Newham Centre for Mental Health, this work was a collaboration between young people at the… Read More



Join a QI squad for the Wellbeing Games 5-A-Side Football Tournament

19 June 2018

We are looking for service users, carers and staff involved in QI projects to join a squad for the Wellbeing Games 2018 5-A-Side Football Tournament. Hosted by the People Participation team this year at the London Marathon Community Track next to the Olympic Stadium. The tournament will take place on Tuesday 2nd July, from 10.00 –… Read More



Service user ownership: lifestyle improvement project on Woodberry Ward

24 May 2018

Learn more about how service users take the lead in this lifestyle improvement project in the video below. introduction by Courtenay Gilchriest, Support Staff. The Lifestyle Improvement Project was introduced on Woodberry Ward (a low secure rehabilitation unit), to tackle the day-to-day physical health challenges and sedentary behaviours that arise within an inpatient setting. From day… Read More



Big I involvement: the challenges of people participation

18 May 2018

In this blog, People Participation Lead Su Goulding shares her thoughts on the challenges of getting people involved in QI projects. I am the People Participation Lead (PPL) for Tower Hamlets Adult and Older Adult Mental Health and Adult Community Learning Disability Service. Over the past two years I’ve been involved in engaging those who… Read More



Co-producing Quality Improvement with Service Users in Tower Hamlets

18 May 2018

Learn about the benefits of service user involvement in this blog written by service users and staff working at the Isle of Dogs QI team, with the supervision of Francisco Frasquilho (Coach and Improvement Advisor supporting Reshaping Community Services) and Emma Binley (Improvement Advisor supporting Reshaping Community Services). “If you look at history, innovation doesn’t… Read More



Improving Support to Informal Carers in Community Health Newham

16 May 2018

Thana Narashiman, QI Communications Assistant interviewed Anthony Edwards, an Occupational Therapist (OT) working at ELFT and also a full-time carer to his late wife. The interview is based on Anthony’s incisive report which exposed the gaps in provision of care and support provided by various services. This resulted in a QI project in the Community… Read More



QI Project Story: Bridging the Bedford Gap

7 March 2018

Read about how the team overcame challenges and are celebrating achievements in this blog by Felicity Stocker, Satwinder Kaur, James Patrick, Kamila Naseova, Kay Sookun and Evri Anagnostara. The Bridging the Bedford Gap project aims to raise awareness of the Bedfordshire (and Luton) Recovery College (RC), and improving access to it. It aims to encourage diversity, promoting People Participation… Read More



My journey in preparation to engage with a QI Project

1 February 2018

Thana Narashiman, QI Communications Assistant, interviewed; Expert by Experience client Sonia on 17 July 2017, about her personal journey which she has gratefully shared.   This is my personal story…. I was going through a difficult time in my personal and professional life. I felt there was a breakdown in communications. I was worn and weary… Read More



Introducing our Service User and Carer QI Project Meeting Role Plays

13 October 2017

In the lead up to the 2017 annual quality conference some of our service users and carers came together to plan an hour long conference breakout session. They developed a session that included information on getting involved with People Participation at ELFT. Also looking at opportunities, benefits and barriers for service users and carers involved… Read More



A Carers’ Perspective on Quality Improvement: A personal story

6 September 2017

Thana, QI Communications Assistant, interviewed Zhenreenah; a carer and expert by experience client in August 2017, about her abundant passion and energy for engaging with QI Projects at the Trust. She shared her expert advice in this personal story. Zhenreenah Carer | Expert by Experience (Pictured with ELFT CEO Dr Navina Evans at the People… Read More



Service User Perspective: Barriers to Engagement with QI Projects

1 September 2017

Thana Narashiman , QI Communications Assistant, interviewed Tony Fulham; service user in July 2017, about his personal journey and barriers to engaging with QI Projects at the Trust and offered his advice. Please share with us some barriers you faced to getting involved in Quality Improvement (QI) Projects? I believe the biggest barrier to engaging… Read More



Lifestyle Improvement on Woodberry Ward…

7 July 2017

Staff and service users on Woodberry ward, in the forensics directorate at ELFT are working on a quality improvement project to promote a healthier lifestyle for service users. A  healthier lifestyle combines  physical activity, mental and social well-being. Click on the picture below to read what has been happening so far…



How easy is it to collect data during improvement work?

5 June 2017

Some of the most common questions that arise when a team is doing improvement work are around data and measurement. This varies from what data to collect, where to get it, how to analyse and present it and how to use it. Some projects can rely on centrally collected data through the various Electronic Patients… Read More



Improving BME service user experience

26 May 2017

A new patient experience project is underway on Ruth Seifert Ward, City and Hackney On Thursday 25th May, the project team on Ruth Seifert Ward , developed the measurement plan and driver diagram for the team’s new project on improving service user experience. The team have already conducted interviews with service users and discussed the… Read More



The Grand Unveiling of Newham’s QI Wall

3 May 2017

On the 26th April our Trust Chair, Marie Gabriel joined service users, carers , staff and international visitors for the unveiling of Newham’s Quality Improvement wall. Over the last few months ELFT service users, carers and staff have been working together with Jonny Glover, a local artist, to create a QI visibility wall at Newham Centre… Read More



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