News & Updates

Quality Improvement (QI): What drives this?

1 May 2017

Thana, an ELFT Expert by Experience writes about his experiences at the International Forum on Quality and Safety in Healthcare and of getting involved with quality improvement at East London Foundation Trust Many of us are engaged in improving our lives to make it easier for both ourselves and for other people. The challenge in… Read More



My QI Story

20 April 2017

Hello, I’m Erayna, Chair of the Service User and Carer Quality Improvement Steering group, I just wanted to write a quick blog to introduce myself, tell you more about how I got involved and how you can too. Going back a couple of years I started hearing more about QI at the Trust. These two… Read More



My Quality Improvement Journey…

7 April 2017

Bernadette Tilley, QI Communications and Events management Lead, interviewed Holly Smith; ex service user and QI project team member for Gold Standard Environments, about her QI experiences and journey so far…   I was on Gardner ward as a service user just over a year ago. When I was on the ward I was struck… Read More



Spotlight on the Bridge Club

24 January 2017

QI Lead, Naomi Nowlan chatted to Kemarr Salmon, Bridge Club project team member and Forensic Directorate employee of the month December 2016. The Bridge Club was nominated as team of the year at the 2016 EFT Staff Awards What is your day to day role? Working as an OT assistant at the John Howard Centre –… Read More



A People Participation Lead’s perspective on QI

9 January 2017

Leigh Bell, People Participation Lead for Newham Adult Mental Health services tells us more about her role and service user and carer involvement across the Trust. Could you give us a brief summary of your role and what a typical day at work is for you? I am the People Participation Lead (PPL) for Newham… Read More



An interview with a Patient Liaison Worker…

12 December 2016

We recently spoke to Steve Terney, a patient liaison worker in City & Hackney Centre for Mental Health. Steve is involved in the City & Hackney Violence Reduction Collaborative and the Gold Standards – Improving the ward environment QI project we featured a few months ago. Click here to re-visit that post. Can you explain… Read More



I believe we all have, at one moment or another, felt that urge to be rebellious at work…

6 May 2016

  People Participation Lead, Zaffran Jami, attended the 2016 International Forum for Quality & Safety in Healthcare in Gothenburg, Sweden, hosted by the IHI and BMJ. Zaffran presented the work of the People Participation Lead’s work at ELFT on engaging and involving service users and carers in quality improvement projects across the Trust. We interviewed her on… Read More



What do your Service Users really think?

4 May 2016

We all know how important getting feedback on the impact of change ideas from our service users and their carers is! But getting this in a systematic and reliable way can sometimes be pretty difficult! Well, now there is a way for teams to add additional questions (2 maximum) to their patient feedback hardware (tablets… Read More



Stella and Syeda Meet the Carers!

3 March 2016

Stella and Syeda are involved in a QI project to improve and increase Service User and Carer Involvement in Tower Hamlets QI projects “With all the excellent QI work going on to improve services for patients/service users, we mustn’t forget a very important and hardworking group of people – the carers. Carers are often an… Read More



Help us tackle some of our big barriers to QI

13 November 2015

We want as many ideas from you as possible to the following questions: How do we find the time for QI? What are the most meaningful ways to involve service users and carers in QI projects? Click the questions to comment, you can also vote on ideas raised.  



Update on our Service User and Carer Involvement project

15 October 2015

By Stella Lam and Syeda Tahir Hello everybody, hope you are all well. In the last blog we talked about doing a Quality Improvement (QI) project on Service User and Carer Involvement. We have begun raising awareness of the QI programme by going out into the community to speak to people and promote opportunities to… Read More



The “Freedom to be heard” via Quality Improvement (QI)

15 June 2015

There is no excerpt because this is a protected post.



Increasing service user and carer involvement in Tower Hamlets

1 June 2015

By Syeda Tahir and Stella Lam, Service User Involvement Leads in the QI team “The drive for quality improvement has been well under way and has shown remarkable signs of a culture change. We want to continue growing culture this by ensuring that service users/carers are also part of this change and feel included in the journey… Read More



Self catering on Woodberry Ward

27 April 2015

This month the QI team caught up with Alison O’Reilly, Senior Occupational Therapist about her team’s QI project to introduce self-catering to Woodberry Ward in our Forensic Mental Health service.



Service user and carer QI training

16 March 2015

In February we ran our first bespoke QI training session for service users and carers. Service users, carers and people participation leads from all of the Trust’s directorates joined us at Trust HQ for a half day introduction to quality improvement methodology.



Improving patient experience of feeling their problems are listened to and understood by professionals

7 October 2014

This month the QI team caught up with the Coborn, children and adolescent mental health, service which started a QI project to try improve service experiences of their young clients. We interviewed Rachel Northover, Assistant Psychologist, who is leading on the project entitled: Improving patient experience of feeling their problems are listened to and understood… Read More



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