News & Updates

Quality Improvement projects delivering improvement in Tower Hamlets Community Learning Disability Service!

12 September 2019

Great news from Tower Hamlets Community Learning Disability Services, with two Quality Improvement projects recently achieving improvement One project is focusing on increasing access to genetic testing, which is important so people can find out why they have a learning disability, and if they need help with other health problems that be associated with their… Read More



Lea Ward Staff Introduce Sleeping Packs for Patients

8 March 2019

Innovative staff at Lea Ward in Tower Hamlets have introduced sleeping packs to help service users get the best rest possible as part of their mental health recovery. Service users at the male inpatient ward are given a pack including an eye mask, ear plugs, bag of lavender to put in the pillow case for… Read More



Lead pharmacist wins prestigious national award

12 November 2018

Amy King, Lead Pharmacist  for the Trust’s Tower Hamlets Centre for Mental Health, won the College of Mental Health Pharmacy award for the best Quality Improvement poster at their annual awards celebration on Saturday 13 October in Loughborough. Amy won the award for producing a poster which outlined the Quality Improvement Project that she and… Read More



Evolving the Quality Wheel: What happens when a QI project finishes?

24 July 2018

In this blog, Improvement Advisors Emma Binley and Francisco Frasquilho detail the transition from Quality Improvement to Quality Control through the examples of projects in Tower Hamlets and City & Hackney. Taking part in a QI project can bring many resources and opportunities for learning as well as a host of challenges around changing systems,… Read More



ELFT’s approach to improving the quality of life for those we serve

20 June 2018

In this blog, Improvement Advisor Marco Aurelio explains the Population Health approach and describes which projects are currently under way at ELFT. ELFT’s new vision is to improve the population of all we serve. This places us with a much broader remit within our local community and we need to think about how we deliberately… Read More



Big I involvement: the challenges of people participation

18 May 2018

In this blog, People Participation Lead Su Goulding shares her thoughts on the challenges of getting people involved in QI projects. I am the People Participation Lead (PPL) for Tower Hamlets Adult and Older Adult Mental Health and Adult Community Learning Disability Service. Over the past two years I’ve been involved in engaging those who… Read More



How to keep going with QI when pressures mount

21 November 2017

Francisco Frasquilho, Improvement Advisor and QI Project Coach at Tower Hamlets, reflects on persistence and Quality Improvement, in collaboration with Project Leads Tamsin Black and Helen Healy The psychotherapy service (PTS) in Tower Hamlets began their Quality Improvement (QI) project on reducing therapy wait times in early 2016. With a new team operational lead and a keen… Read More



Shaping Recovery in the Community

20 September 2017

Since the start of 2017 the Trust has been working alongside pilot sites in Tower Hamlets and Newham looking at improving the ways we deliver patient centred care. Each team began with a number of appreciative inquiry workshops around what they value in terms of patient care and what gets in the way, what “grinds… Read More



Violence Reduction on Adult Inpatient Units; what has been achieved so far at ELFT?

11 August 2017

Between 2012 and 2015, Tower Hamlets Adult Mental Health inpatient wards reduced violence by over 40% and by 60% on the acute admissions wards, using a Quality Improvement approach.  Since then we have scaled up the work to City & Hackney in early 2016 and Newham in mid-2016. Forensics also launched its own Collaborative in… Read More



Developing a Quality Control Strategy for Violence Reduction

11 August 2017

by Jen Taylor-Watt, QI Lead for City & Hackney and IAPT and Lead Improvement Advisor for Violence Reduction & Andy Cruickshank, Associate Director of Nursing for QI and Senior Improvement Advisor for Violence Reduction In order to hold the gains we’ve achieved through the Violence Reduction Collaboratives, it’s key that we develop strong structures and processes… Read More



Update on our Service User and Carer Involvement project

15 October 2015

By Stella Lam and Syeda Tahir Hello everybody, hope you are all well. In the last blog we talked about doing a Quality Improvement (QI) project on Service User and Carer Involvement. We have begun raising awareness of the QI programme by going out into the community to speak to people and promote opportunities to… Read More



Increasing service user and carer involvement in Tower Hamlets

1 June 2015

By Syeda Tahir and Stella Lam, Service User Involvement Leads in the QI team “The drive for quality improvement has been well under way and has shown remarkable signs of a culture change. We want to continue growing culture this by ensuring that service users/carers are also part of this change and feel included in the journey… Read More



Tower Hamlets Violence Reduction Collaborative

18 March 2015

[wpvideo P5leS9vZ]   By Andy Cruickshank, Borough Lead Nurse/ Associate Clinical Director Tower Hamlets On Thursday 12 March, the Tower Hamlets Violence Reduction Collaborative met for the second time. A great deal has happened in the 6 weeks since we last met.



Blog on Tower Hamlets Violence Reduction Collaborative

13 February 2015

By Andy Cruickshank, Borough Lead Nurse/ Associate Clinical Director Tower Hamlets On Friday 30 January, we held the first ever learning set for what has been titled the Tower Hamlets Violence Reduction Collaborative. This is a way of creating a community who learn together and from each other, about what they have tried to do to… Read More



Tower Hamlet’s ‘Making People Better’ programme

19 December 2013

by Dr Nick Bass Why do you come to work? Are you proud of what you do? Would the service you provide meet the standards you require for your own friends and family? Despite all the effort and time we put into our work, if the answer to the above is that there is ever… Read More



Reducing Violence on Acute Wards

6 December 2013

As the Trust’s quality improvement programme starts to take shape (with the strategy agreed by the Trust Board, the project structure coming into place, and our procurement of a strategic partner due to complete in February), we’d like to share with you the quality improvement journey of one of our teams that has been testing… Read More



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