Given the recent measures concerning Covid- 19 the QI Department have come to the decision to postpone the Quality Conference in May 2020. The event has been rescheduled to Friday 15th January 2021, at the same venue – Bedford Corn Exchange.

If you are an ELFT staff member, service user or carer and you have registered for the conference you will be asked to re-register for your place later in the year, if you are still able to attend. 

If you are an external delegate your ticket will be honoured for the new date, if this date is not suitable you will be offered a full refund. If you would like a refund at this time please get in touch and it will be arranged through Eventbrite.


We would like to thank you for your support of the conference, we will be in touch shortly with an updated date.

Our 2021 conference titled the ‘The Festival of Life’ will hopefully include:

  • Keynote Addresses by Göran Henriks, Chief Executive of learning and Innovation at Qulturum in Region Jönköping County, Sweden and Hugh McCaughey National Director of Improvement for NHS England & Improvement.
  • Breakout sessions on Service User Accreditation, using a Triple Aim approach to improve Population Health and Story-Telling, all led by staff, service users and carers.
  • An all day QI project world cafe exploration to learn about some of the work happening across ELFT using QI.
  • Co-creation of a ‘What Matters to Us’ wall, displaying what keeps you or people close to you well.
  • Reflections from our Chief Executive Officer and Chief Quality Officer Dr. Amar Shah.

(Content based on the 2020 agenda, it may be subject to change)

Breakout Sessions 

We will also be running the following Breakout sessions. Each session will run concurrently once in the morning and then again in the afternoon. As a registered delegate you will have the opportunity to attend two out of these three workshops.

  • Service User led accreditationThis session led by ELFT People Participation and the Quality Assurance team will tell the story of  the development and implementation of  this ground-breaking programme, a story of co-production with the service user front and centre.
  • Story-telling – This session will see stories about journeys of staff, service users and carers, citizens about how ELFT support people to improve quality of life, through QI, care and compassion shared in a fluid and enjoyable fashion.
  • Using a Triple Aim approach to improve Population Health – This session will walk delegates through the early stages of a Triple Aim project to explore what quality of life means to those in the room, identify the needs and assets within the group, and learn how the approach can be used to redefine how systems can work together to improve outcomes.

More about our Keynote Speakers

Göran Henriks, Chief Executive of Learning and Innovation at Qulturum in Region Jönköping County, Sweden.


Göran’s academic background is in Psychology from the University of Lund, and he has worked as a child psychologist. He holds a Master’s degree in Business Administration from the University of Gothenburg. He worked as a child- and school psychologist during 1976-1983. Between 1978 and 2000 he was also engaged in top sport as he was coaching national teams in basketball.

Mr. Henriks has more than thirty years’ experience of management in the Swedish healthcare system. He is a member of the Region Jönköping County’s Top Management and Strategic Group.

Göran is a board member of the Swedish Institute for Quality, SIQ and the chairman of the South East Health Care regions Quality registers centre.

He is also the chairman of the Strategic Committee of the International Quality Forum organised by the British Medical Journal (BMJ) and the Institute for Healthcare Improvement. Göran is also appointed as a Senior Fellow at the Institute of Health Care Improvement.

Göran Henriks is appointed as key note speaker and teacher at many national and international conferences, such as the International Forum of Quality and Safety, APAC and the international ISQUA conference. He has written articles about balanced scorecard, learning, access and spread, and improvement of quality in cancer care.

Hugh McCaughey, National Director of Improvement for NHS England


Hugh was previously Chief Operating Officer and Deputy Chief Executive of the Belfast Trust, and brought with him a wealth of experience and skills having joined the NHS in 1985 as a National Management Trainee.

Hugh had a long standing interest in Patient/Client Safety and Quality Improvement, leading and participating in a range of strategies, programmes and initiatives at national, regional and Trust level. In particular he has made QI the central strategy for the South Eastern Trust over the past ten years. This is now fully embedded and has led to significant demonstrable improvements in the Trust’s performance across a wide range of clinical, workforce and cultural areas as well as financial effectiveness. The Trust established a QI Academy which has resulted in more than 4,000 staff being trained in QI. The SQE (Safety, Quality and Experience) approach adopted by the Trust has received considerable national and international attention.

Booking your place

  • There is no fee for ELFT Staff, Service Users, Carers & Governors can attend the morning conference from 10.30 – 3.30pm
  • Tickets for External Delegates attending the  conference (10.30-3.30pm) will be a minimal £95 to cover venue costs

The registration process will re-open later in 2020.