Susan Alfred
Susan Alfred is an Improvement Advisor for the Quality Improvement Department supporting Community Health Newham and Tower Hamlets Community Health Services Directorates.
She has decades of healthcare administration experience and her quality improvement experience includes lean healthcare.
Susan is currently training as an Improvement Advisor with the Institute for Healthcare Improvement.
An Improvement Advisor role involves:
- Extra support for those projects working
on one of the Trust priority workstreams - Expertise in improvement methods and tools
Their responsibilities are:
- Attending and help coordinate the monthly directorate QI forums
- Teaching staff and service users & carers in improvement methods and tools
- Strategic support for directorate in defining improvement priorities, aligning QI work, building capability
- Regular supervision sessions in each directorate with QI coaches
- Alert clinical/service director and sponsors of projects that are not progressing or where support structure is weak
