This projected was presented at the 2017 Annual QI Conference during the world cafe session.
The project initially focused on reducing waiting times, so that: 95% of patients to be given an appointment for face-to-face contact with any HCP within non-specialist services in City & Hackney within 28 days by April 2017. We are now focusing our testing on reducing DNAs, so that: • We reduce 1st appointment DNAs of referrals to CHAMHRAS to 20% by September 2017
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