Understanding the Problem

You now know the quality issue you want to focus on, so how do you start to understand the problem better?

There are many tools you can use to help understand your system as it currently is, including collecting baseline data.  The tools below will help you begin to do this and include things like process mapping, surveys and interviews.

One tool is not better than another, it is about using the right tool for the right situation to help you understand the problem more fully.