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Improvement Coaching Programme

What is a QI Coach?

A Quality Improvement coach is someone with a passion for QI, who has experience of supporting or leading improvement work and who champions the use of QI to engage people and teams who are striving to make things better. A QI coach provides expert improvement knowledge, is able to teach others improvement skills and tools, acting as a critical friend to those working to improve their services.

What is the role of a QI coach?

  • Help to engage people and teams in QI.
  • Support project teams to develop ideas and strategy, using QI tools, and advise on how to complete project documentation.
  • Support project teams in using QI methodology, including PDSA cycles and data over time.
  • Work with the project sponsor to help unblock barriers when needed.
  • Teach and explain the appropriate use of QI tools and methods.

What is the Improvement Coaching Programme?

The Improvement Coaching Programme is designed to equip staff, service users and carers who have completed the Improvement Leaders’ Programme to take on the role of a QI coach. Their role will be to guide and support teams to use QI to make improvements to their local services. The programme is designed to be more experiential to help you to support teams using a coaching approach.

Prospective QI coaches are required to coach a project team throughout the duration of the programme to enable them to practice and embed skills learned on the course. In between the workshops, participants will join regular webinars and learning sessions for individualised coaching, feedback and support.

The Improvement Coaching Programme is officially accredited by the CPD Standards Office, allowing you to earn 46.5 certified CPD hours when you complete the course.

 

What is covered in the course?

  • History of Quality Improvement
  • The Model for Improvement and Deming’s theory of Profound Knowledge
  • Developing your improvement team
  • Quality improvement tools
  • Data collection and measurement
  • Creating and analysing run and control charts
  • Coaching Skills

Programme Structure

The programme lasts approximately 6 months, with all participants meeting for 3 workshops over a total of 6 days. It is designed to be experiential and prospective QI coaches will work with a team to coach during the programme. In between the workshops, participants will join regular webinars and learning sessions for individualised coaching, feedback and support.

A new cohort runs once a year.

Hear from some QI coaches

Hear more about the role of a QI coach and the impact that the Improvement Coaching Programme has had on staff, service users and carers by watching the video below

 

Related resources

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Improvement Leaders’ Programme

Project-based learning, for those who have completed Pocket QI, are involved in a QI project, anyone leading a QI project, or anyone in a leadership role at ELFT.

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Improvement Leaders’ Programme – Wave 15

Wave 15 of ELFT’s Improvement Leaders’ Programme is a year long programme that starts with participants forming teams, choosing their most urgent issue to tackle, and starting to design their projects. The in person workshop days support participants to learn and apply the QI method and tools to solving this issue by April 2026. Teams […]

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Introduction to QI for Service Users & Carers

Open to all ELFT service users and carers who want to contribute towards making improvements to the services they access. No previous experience in improvement training is required.

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Pocket QI – Introduction to QI

Open to all staff, service users, their carers and volunteers at ELFT who want to develop an understanding of improvement and are equipped with the skills to get involved. All staff should complete Pocket QI within 3 months of their start date. Previous experience is not required.

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To keep up to date on the latest concerning QI at ELFT, follow us on our socials.

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