Seeking to improve something can sometimes be daunting, especially if issues are complex or the causes unclear. We apply a systematic method, as part of the ELFT QI approach, to help teams work through complex issues.
Before diving into the models here are some useful starting questions to get you on track:
Improvement relies on a partnership between staff and service users, so having service users involved is essential. (find out more about how to do this by using the links below)
At ELFT we use the ‘The Model for Improvement’ (MFI) as the framework and engine for developing changes. It leads us to ask three important questions to set our focus, and then provides a means to test out new ideas.
Once you have some possible solutions to the issue you are focusing on, the Plan Do Study Act cycle, or PDSA for short, provides a simple framework for testing out those ideas and helping teams learn what worked and what didn’t. It has four stages to guide testing and learning. This learning is at the very heart of improvement.
What do you predict will happen if you make this change?
What actually happened?
What did you learn?
What next?
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