The ABCD of Optimising Flow: Activity, Backlog, Capacity, and Demand

By Nicola Ballingall, Senior Improvement Advisor 

This 12-minute video is an introduction to some of the basic concepts behind optimising flow: activity, backlog, capacity, and demand. It includes tips on how to match demand and capacity, such as by reducing the batching, queues, and bottlenecks in the system.