Using Patient Initiated Follow Up in Tower Hamlets Continence Service

In this video, Chinny Ejiogu (Continence Lead) and Gemma Blake-Ryder (Performance Lead) share the learning they gained from introducing Patient Initiated Follow Up (PIFU) to the Tower Hamlets Continence Service. This change idea helped to increase patient autonomy, minimise missed appointments and reduce the size of the caseload, giving staff more time to dedicate to patient care.