ELFT Experience Day

On 26 April 2017 ELFT hosted 150 international visitors on an Experience Day as part of the International Forum on Quality & Safety in Healthcare event in London. Visitors attended from a variety of countries, including; Angola, Australia, New Zealand, Scotland, Singapore, Denmark, Sweden, Canada, Finland and Norway

During the morning session delegates heard more about the East London Quality Improvement journey, the QI programme itself, our approach to Service User & Carer involvement and got a view from senior leaders on our Board.

In the afternoon delegates visited East London NHS FT sites including:

• Adult Mental Health services in Tower Hamlets, Newham and Hackney
• Children’s Mental Health services in East London
• Community Health Services in Newham
• A low secure Forensic Mental Health facility
• Our Mental Health care for Older Adults service
• Trust Headquarters to learn how QI is used being used by our Corporate Services
• Psychological Therapy services

Visitors learnt how directorates are implementing QI to make improvements in their services. This was a fantastic opportunity for our visitors to engage with staff and service users and hear first hand of their QI experience and learning. Guests were inspired by staff’s enthusiasm and commitment to making their services better.

Some feedback from visitors:

“Excellent to see CAMHS putting QI into practice, excellent projects, enthusiastic speakers. Coburn unit a joy to see, again enthusiastic staff.”

“Excellent work all round. I was very impressed with the enthusiasm and diversity of your staff”

“Thank you for the inspiration and keep up the good work!”

The QI team would like to thank all staff and service users at ELFT who were involved in making the experience for our guests so fantastic!