On 26 April 2017 ELFT hosted 150 international visitors on an Experience Day as part of the International Forum on Quality & Safety in Healthcare event in London.

During the morning session delegates heard more about the East London Quality Improvement journey, the QI programme itself, our approach to Service User & Carer involvement and got a view from senior leaders on our Board.

In the afternoon delegates visited East London NHS FT sites including:

  • Adult Mental Health services in Tower Hamlets, Newham and Hackney
  • Children’s Mental Health services in East London
  • Community Health Services in Newham
  • A low secure Forensic Mental Health facility
  • Our Mental Health care for Older Adults service
  • Trust Headquarters to learn how QI is used being used by our Corporate Services
  • Psychological Therapy services

Find out more about the event below in our videos and related resources



East London NHS Foundation Trust (ELFT) is a provider of predominantly mental health and community services in one of the most culturally diverse and economically deprived parts of the country. The organisation has embraced quality as its business strategy, and has embarked on a large organisation-wide quality improvement programme.

The Trust recently became the first mental health provider to be rated as outstanding by the Care Quality Commission, and is also ranked as one of the top 10 best places to work in healthcare in the country.

During our experience day you will get the opportunity to:

  • Learn how the Trust is embedding QI
  • How we involve our service user and carers
  • Visit our services to see QI in action