On Tuesday 21st April 2015, ELFT hosted an experience day as part of the International Forum on Quality and Safety in Healthcare 2015.


Click here to access the presentation slides from the day.


East London NHS FT is a provider of predominantly mental health and community services in one of the most culturally diverse and economically deprived parts of the country. The organisation has embraced quality as its business strategy, and has embarked on a large organisation-wide quality improvement programme, in partnership with the IHI. East London NHS FT receives some of the best patient feedback results among its peers, and has recently been named as one of the top 10 best places to work in healthcare in the country.

Spend a day with East London NHS FT, and learn more about:

  • How the organisation is applying systematic continuous improvement to tackling complex quality issues in mental health and community services, hearing directly from the teams leading improvement work
  • How the organisation is shifting to being improvement-focused, building capacity and capability for improvement at scale, and making quality its business strategy
  • How patients, carers and families are partnering with staff and leaders to influence decisions, define quality measures and being part of all improvement work
  • Some of the innovative service models in operation within liaison teams, primary care and community settings – which have applicability beyond the mental health and community services context

As part of the experience day, you will take part in World Café discussions to find out more about our innovative ways of working with service users and families, and think about how these might apply within your healthcare setting. You will also spend the afternoon visiting a number of teams within our three main sites in the London Boroughs of Tower Hamlets, Newham and City & Hackney. On these visits, you will:

  • meet a team who have been leading quality improvement work, tackling a complex issue within a mental health or community health setting
  • meet a team working within an innovative service model, bridging the gap between physical health and mental health, or primary care and secondary care
  • meet service users who are involved in social enterprises or working in partnership with clinicians to improve quality of care.