For ELFT staff and service users.

Come to the first of a two-part session on process mapping. In half an hour, learn how to use and create process maps (also known as flow charts) to help you understand the processes in your service. These maps are key to helping teams identify areas to improve.

After this lesson, we will come back together on 30th July from 9.00 – 9.30 am for another half-hour to share how we got on.