Introduction to QI for Service Users & Carers

Why is it important?

It is essential that Service Users and Carers are involved in QI, because they are on the receiving end of the services that we offer. It is essential that staff learn from their experience, understand what really matters and what would make a meaningful difference in the services we provide to them.

Training is a 3 hour interactive session, with refreshments provided.

East London training sessions all take place at East London Foundation Trust’s headquarters: 9 Alie Street, E1 8D

Training will also be scheduled at venues across Bedfordshire and Luton.

Please contact elft.qi@nhs.net if you would like to know more.

Who is it suitable for?

Service Users and Carers bespoke training to build their skills and confidence in QI, and further enabling them to contribute towards making improvements to the services they use alongside staff.

What is the course length & structure?

Training is a 3 hour interactive session in one day

What is covered?

Basic QI principles and methods
Current QI projects where Service Users/Carers are involved
How QI with Service User/Carer involvement has improved services
How to get involved in a QI project; Big I (Act as a full member of the QI project team) or Little i (regurlarly consult during the lifetime of a QI project)
What support is provided to Service Users/Carers

How often does this course run and how can I book a place?

Every couple of months in East London & Bedfordshire venues