Introduction to QI for Service Users & Carers

Why is it important?

It is essential that Service Users and Carers are involved in QI because they are on the receiving end of the services that we offer. It is essential that staff learn from their experience, understand what really matters and what would make a meaningful difference in the services we provide to them.

Our Introduction to QI Training for Service Users and Carers is a 3-hour interactive session. It is currently delivered online.

Most of our training sessions all take place at East London Foundation Trust’s headquarters: 9 Alie Street, E1 8DE but we also run at venues across Bedfordshire and Luton – (Please note, that during the current COVID-19 situation, we are offering all or most of our pieces of training via online platforms)

If you have any questions please contact elft.qi@nhs.net

Fill in the form below, to express your interest in the course. The QI Department will then liaise with your People Participation Lead to confirm your place and support you.

Who is it suitable for?

Service Users and Carers bespoke training to build their skills and confidence in QI, and further enabling them to contribute towards making improvements to the services they use alongside staff.

What is the course length & structure?

Training is a 3 hour interactive session in one day

What is covered?

Basic QI principles and methods
Current QI projects where Service Users/Carers are involved
How QI with Service User/Carer involvement has improved services
How to get involved in a QI project; Big I (Act as a full member of the QI project team) or Little i (regurlarly consult during the lifetime of a QI project)
What support is provided to Service Users/Carers

How often does this course run and how can I book a place?

Every couple of months in East London & Bedfordshire venues