Service user/Carer Involvement with a Big I or Little i?
As an integral part of Quality Improvement we need to include the people who receive our services. This will enhance our QI projects as we can then measure improvements for staff, service users and carers/families as a whole.
If you are a service user or carer interested in helping us improve quality then you might like to join a QI project, or even start a new one! There are many ways we can work together to improve our services and with QI at ELFT we have two levels of involvement for service users and carers in QI projects
Involvement with a little i means asking the people who use your service for ideas, what needs improving, have they noticed the improvements. This can be done via survey, focus groups etc. It is a periodic partnership.
Involvement with a Big I means involving service users and carers directly in your project and Qi development and delivery. It is a full and continuous partnership.
More information on what QI is all about and how teams work together together to start quality improvement projects is available throughout this site.
