Improving Communication Between GPs and Community Health Services in Tower Hamlets

When Dr Alex Harborne joined Tower Hamlets Community Health Services (CHS) as Clinical Director in 2022, she heard the same story from every team she met: a tangible disconnect between primary care and CHS, and a high proportion of rejected referrals. She decided to start a quality improvement (QI) project to address this complex challenge.  

In this video, members of the team reflect on the impact of their work.  

Read more about the project in this article: https://qi.elft.nhs.uk/the-abcs-of-improving-communication-with-gps/