Explore how healthcare organisations can best support their staff by creating environments where people can thrive at work. Discover the relationship between kindness as a concept and improvement as a method for solving problems and consider how we can systematise kindness in organisations. Delve into the benefits of creating work environments where people can thrive as we examine evidence and good practice for creating joyful places of work.
Guest: Steve Swensen, a senior fellow at the IHI and Emeritus Professor at the Mayo Clinic.
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