Discover how improvement capacity and capability can support an organisation’s journey to embed quality improvement. Consider the distinction between capacity and capability, and the significance of this when developing an improvement strategy. Delve into the concept of ‘dosing’ the science of improvement differentially based on the needs of people in their role in an organisation’s improvement journey. Explore the aspects of improvement capability that are most helpful in creating a culture of continuous improvement.
Guest: Dr Bob Lloyd, Vice President at the Institute for Healthcare Improvement. Bob has led the IHI’s work on capacity and capability building around the world.
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