25 April 2018

Quality Conference 2018 highlights

Over 400 people, including ELFT staff, service users, carers, governors as well as external guests, attended the annual Quality conference on 24th April 2018.  Below you can read about the highlights of the day.

The ELFT Quality Conference 2018 was composed of powerful presentations, the revelation of the trust’s new mission statement and inspiring conversations. In her closing speech, ELFT  CEO Dr Navina Evans emphasised that the 2018 Conference was special because it coincided with the launch of the trust’s new strategy, which embodies the trust’s priorities around the Triple Aim.

“We took our time, we really wanted to think about how this trust does that is relevant for the communities that we serve. Our new ambition is bold, it is challenging and our mission”, Dr Evans said. “We realised that we cannot continue to do what we do and to improve in isolation”, she added, whilst also making the point that without patient input into quality improvement it is a pointless discussion.

Earlier that week, the trust released its new strategy, which is the culmination of over 100 focus groups and discussion with more than 800 staff, governors and service users. “We want this strategy to be meaningful to every single person who works in this organisation, every single person who comes into contact with us and who uses our organisation and for every single person to hold us to account on what we promised to deliver.”

You can watch Dr Navina Evans’ full speech here.

At the start of the Conference delegates were greeted by the energetic ELFT Beats! drummers, supported by the expertise of the Pandemonium Drummers. A video celebrating highlights of the past year opened the day’s agenda, followed by remarks from the trust’s Chief Quality Officer Dr Amar Shah and Chair Marie Gabriel.

The first keynote address was delivered by Dr Jennifer Dixon, CEO of The Health Foundation. Her presentation focused on the role of improvement approaches to make progress on population health.

You can watch her presentation and view her slides here.

Breakout sessions

Delegates were also able to join two breakout sessions in the morning. In the World Cafe rooms, each attendee had the change to hear directly from three of a total of 18 project teams about their QI journey and what they have learned so far. Themes revolved around improving access, service user involvement, reshaping community services, enjoying work and learning from failure.

Short video presentations from all projects were also on display during the conference. You can access the content here.

The session S+P+C=O, which is short for Structure + Process + Culture = Outcomes, was led by James Innes, Associate Director of Quality Improvement, Duncan Gilbert, Head of Quality Assurance and colleagues from our City & Hackney Adult Mental Health Service. They presented work and achievements made in City & Hackney around reducing harm from violence. You can access the slides here.

In the afternoon, external delegates took part in four workshops. Materials used in those sessions can be accessed here: Leadership for Improvement; Tips and Tricks for getting started with QI; Research and Improvement; and Service User and Carer Involvement.


Arts at ELFT

Also as part of the Conference we unveiled our ‘Working together on the triple aim‘  illustration developed in partnership with Sonia Nosheen, who is also known as Sonia Sparkles. The illustration is a result of a collaborative art project, facilitated by ELFT Arts. The poster reflects how service users, carers and staff see trust’s Triple Aim journey.

You can learn more about the process that led to the creation of the poster below.



What to see more?

Below you can see a photo gallery and a video in which delegates comment on their experience.


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