21 May 2019

Highlights from our Quality Conference

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On Tuesday 14th May we were delighted to welcome over 400 people, including staff, service users, carers, governors and external guests to the 5th ELFT Quality Conference. This year’s event was special because it was co-designed with service users and carers, who helped shape the overall theme of the event as well as the content of main stage and project presentations.

The day started with a welcome from Mary Elford (Vice Chair) and Satwinder Kaur (Lived Experience), followed by a keynote talk on population health from Jason Leitch, QI World Cafe presentations from 19 project teams, a plenary session on Co-Production delivered by service users and carers, closing messages from our Chief Executive Navina Evans, who also launched our ‘Illustrated Guide to Quality Improvement‘. The conference was closed by the ELFTin1Voice choir who sang ‘See me as I am’, a specially commissioned piece of music which highlighted the importance of co-production in healthcare.

You can find full highlights from the event below. Thank you to everyone who was with us on the day and those that couldn’t be with us who are all contributing towards the ELFT mission to improve the quality of life for all we serve.

Quality Conference highlights!

Keynote presentation from Professsor Jason Leitch

We were delighted to welcome Professor Jason Leitch to the event who gave a keynote talk on population health, sharing experiences from Scotland and helping the Trust progress in our mission to improve the quality of life for all we serve. You can access a PDF of his presentation here >>

Jason is National Clinical Director of Healthcare Quality and Strategy for the Scottish Government, he has visited the Trust on a few occasions and also spoke at the 2016 Quality Conference.

Co-Production – What it is and what it isn’t

ELFT service users and carers presented the morning plenary session – Co-Production: What it is and what it isn’t. Introducing delegates to ‘The Ladder of Participation’ and used a game show format along with their own experiences to highlight the various steps on the route towards co-production.

Quality Improvement World Cafe

All delegates at the conference got the chance to be part of the QI Project World Cafe session. Nineteen QI project teams presented their work and learning around tables, with each delegate getting to be part of the discussion with up to three teams. All projects showcased Big I and Little I involvement and were presented by service users, carers and staff. You can find out more about the projects presented in these short videos produced by the teams themselves >>

Closing message from Dr Navina Evans

In her closing remarks, ELFT CEO Dr Navina Evans thanked all service users, carers and staff who shared their stories in the plenary session and in the World Café project presentation sessions. Speaking about the plenary session on Co-production, she said:

“You demonstrated what a struggle it is to properly do co-production. Out of that what I took is the incredible patience, understanding and kindness of our service users, carers and people participation colleagues, because sometimes we take two steps forward and one step back and you help us push to go forward again.”

She also thanked keynote speaker Jason Leitch, National Clinical Director of Healthcare Quality and Strategy in Scotland, who talked about Population Health and ELFT’s new mission.

“We are privileged to have Jason here, for giving us a few minutes to celebrate and then immediately getting us to the heat of the mater of what we want to do”


See me as I am!


A group of staff and service users from across the trust came together in one voice to give a rousing performance ending the morning of the 2019 Quality Conference. Over the past few months, singers met in Bedford and London to learn a specially composed piece of music which highlighted the importance of co-production in health care. Learn more about how this all came together here >>

An illustrated Guide to Quality Improvement

The Quality Conference was also the launch of a new book that ELFT has developed in collaboration with Sonia Sparkles. You can find an interactive online version by clicking the front cover below.



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