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Improving Access and Flow, ELFT Published QI Projects,Category
Academic Papers, ELFT, Improving Access, Published QI ProjectsTags
Amar Shah, Auzewell Chitewe, BMJ Quality, Chris Chettur, ELFT, Elizabeth Tan, Emma Binley, Maimoona Onathukattil, Mark Harrison, Marlon Mata, Michelle Smart, Warren De SouzaImproving the patient booking service to reduce the number of missed Community Musculoskeletal Physiotherapy Service appointments (BMJ Quality)
The East London National Health Service Foundation Trust (ELFT) Community Musculoskeletal (MSK) Physiotherapy Service had reported a high rate of non-attendance at scheduled appointments. This was leading to delayed access to treatment for patients and a reduced capacity for service users, as well as a waste of clinical resources. The aim of this quality improvement project was therefore to reduce the percentage of missed appointments within this department.
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ELFT Published QI Projects