Key points on Quality Improvement Methodology (City & Hackney)

QI in City & Hackney Factsheet 7 – Key Points on Quality Improvement Methodology

(by Jen Taylor-Watt, Improvement Advisor)

QI involves 4 key dimensions, as shown in the diagram, which connect with each other:

1. Understanding that the services we work in are interconnected and complicated systems,
2. Using quick testing and learning in order to develop our understanding of what might
   help to improve the system (Plan, Do, Study,Act, or PDSA, cycles)
3. Having a robust system of measurement, using data over time, in order to know whether you are seeing improvement and
4. Understanding and working with the human side of change.

Find out more by clicking on the front cover image…