Role of peer support workers in improving patient experience (BMJ Quality)

The aim of the project was to improve patient experience for people in Tower Hamlets Specialist Addictions Unit in order to increase satisfaction by 25% in 12 months starting in August 2014.
The team used the model for improvement as part of ELFT’s quality improvement programme to support iterative cycles of testing and learning. This involved support from the Trust’s quality improvement team.

Please click the PDF to the left to read more about this ELFT QI Project published in BMJ Quality.