QI in City & Hackney Factsheet 3: Service user, carer and customer involvement
by Jen Taylor-Watt, Improvement Advisor
It’s really important to involve the customers of the issue you are working on in your QI project as
much as possible. In most cases this will be service users and carers within your service. This is
important so that the work of projects is shaped by the views, experiences and perspectives of the
people who are the customers of our services, as well as that of staff.
Learn more about how to involve service users & carers here…
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