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An Interview with Improvement Coaches

Posted: 26 November 2020 Cohort 6 of the Improvement Coaching Programme (ICP) are well on their way to becoming fully qualified coaches. Watch this video to hear why coaching is fundamental to help improving our services and what you should do if you have an improvement idea.

Wave 10 Improvement Leaders’ Programme

Posted: 24 November 2020 Schedule In 2021 the ELFT Improvement Leaders’ Programme (ILP) course includes 6 days of virtual learning sessions, including workshops and Action Learning Sets. ILP is aimed at those who are actively involved in a QI project, it will give people support to learn and apply the QI method and tools to a real-life complex problem.... Read More

Enjoying Work Cohort 4 Learning Set 3

Posted: 24 November 2020   Here are some useful resources: Please click on the titles below to reveal more… Learning Sesson Summary Slides      

To improve the communication between a community mental health team and its service users, their families and carers

Posted: 23 November 2020 This article describes the application of quality improvement (QI) to solve a long-standing, ongoing problem where service users or their carers felt they were not given enough information regarding diagnosis and medication during clinic assessments in a community mental health setting. Service users and carers had shared feedback that some of the information documented on... Read More

Pulse Survey Template

Posted: 20 November 2020 Use this pulse survey template to help you team with evaluation. Click on image to download template.

Data Collection Planning Template

Posted: 20 November 2020 Use this tool to help you and your team plan how, what and when to collect your data. Click on image to download template.

Leadership Behaviour and Actions

Posted: 20 November 2020

ELFT Employee Wellbeing

Posted: 20 November 2020 Find a simple summary of how the ELFT Employee Assistance programme can support you with your physical, emotional, financial, social and environmental health. Care First 0800 174 319 Please direct any queries to

Improving Access and Flow in CAMHS

Posted: 20 November 2020 Long waiting times for Child and Adolescent Mental Health Services (CAMHS) have been linked to poorer outcomes for those seeking care. CAMHS teams in England have seen recent increases in referrals, resulting in challenging waiting times nationally. Although recent health policy has brought an increase in funding and staffing, it is believed that only 25%... Read More

Introduction to QI for Service Users & Carers

Posted: 16 November 2020 Join our next Quality Improvement (QI) learning session for Service users and carers. During this training you will learn about: Basic QI principles and methods Current QI projects where Service Users/Carers are involved How QI with Service User/Carer involvement has improved services How to get involved in a QI project; Big I (Act as a... Read More


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