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Helen Street

Posted: 29 January 2023 Helen Street is an Improvement Advisor in the Quality Improvement department supporting our London Mental Health – Tower Hamlets, Primary Care and Community Health Services – Bedfordshire directorates. Helen joined the ELFT QI team from the Research and Development department at Cambridge University Hospitals where she led on the governance and ethics of Artificial Intelligence... Read More

Latest Publication on How to use Quality Improvement to improving wellbeing and joy in work

Posted: 24 January 2023 Wondering how to use QI to help teams improve their wellbeing and joy at work? Then ELFT’s work to use Quality Improvement (QI) to help teams tackle this has been published in the British Journal of Healthcare Management. The peer reviewed paper describes learning from 86 teams from across all parts of ELFT including clinical and non-clinical... Read More

Improving therapeutic engagement & observations at Mile End Hospital

Posted: 22 January 2023 By Bridget Schubert (Activities Coordinator on Lea ward) & Sarah McAllister (Senior Improvement Advisor)   A short film about the directorate wide therapeutic engagement and observation work in Tower Hamlets, filmed at an in person workshop. Question I will ask: What is the aim of your work? Why is this work important for service users... Read More

QI Coach Story: “Don’t be scared, give QI a go!”

Posted: 20 January 2023 Written by Thamina Kahar (Life Skills Recovery Worker) and Clarissa Sorlie (Improvement Advisor)   Quality Improvement (QI) is everyone’s business. Here at ELFT, our aim is for everyone – especially those closest to the work – to be part of improving their service for the benefit of both patients and staff. Thamina Kahar, a Life... Read More

A Service User’s perspective on QI

Posted: 19 January 2023 by Fiona Lord (Inequalities Improvement Advisor at ELFT) and Fabiha Tasnim (Service user)   This interview is with Fabiha Tasnim who is a service user in Newham. She reflects on her journey in becoming involved with QI and joining the Improvement Leaders Programme leading her own QI project. I caught up with her and asked... Read More

Improvement Coaching Programme – Cohort 9

Posted: 18 January 2023 The ELFT Improvement Coaching Programme (Cohort 9) starts in October 2023 and runs through to March 2024. Please find the further information a below. We would like to remind you that if you are interested in applying for the role of a QI coach you should have already attended Pocket QI and the Improvement Leaders... Read More

Improvement Leaders Programme – Wave 13

Posted: 18 January 2023 The ELFT Improvement Leaders Programme (Wave 13) starts in October 2023 and runs until March 2024. Please find further information below. If you are interested in applying to be an Improvement Leader you should have already attended Pocket QI so that you have a foundational knowledge of QI. If so, please have a conversation as... Read More

The first ever ‘Using QI to Tackle Inequity’ workshop in Bedfordshire, Luton and Milton Keynes

Posted: 12 January 2023 By Lorna Darknell (Inequalities Improvement Advisor at ELFT) ELFT is supporting the Bedfordshire, Luton and Milton Keynes (BLMK) integrated care system to use Quality Improvement (QI) in their inequalities programme. Early on, people working in the system said they wanted introductory training in the basics of QI, and how to apply it to inequalities. People... Read More

Data Light bulb moment by Millie Smith (Head of people participation)

Posted: 3 January 2023 By Millie smith (Head of People Participation)     Watch this 3 minute video of Millie tell her story of her data light bulb moment.   Earlier this year Millie Smith (ELFT’s Head of People Participation) faced what seemed like a huge issue that she believed would require a rework and review of the whole... Read More

Using Quality Improvement to make a difference for ELFT LGBTQ+ Community by Improving visibility and experience

Posted: 22 December 2022 by Fiona Lord (Improvement Advisor for Inequalities in Newham)   The importance of staff networks at ELFT cannot be underestimated as a safe place for staff to discuss real life experiences and to hold honest conversations. I’ve been a member of the LGBTQ+ network since 2009 and have seen things change significantly. Over this time,... Read More


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