Stats, Storytelling & Support: My ILP Journey by Dr Alex Harborne

Dr Alex Harborne (Clinical Director for Tower Hamlets Community Health Services)

In this video, Dr Alex Harborne (Clinical Director for Tower Hamlets Community Health Services) shares her journey with the ELFT Improvement Leaders Programme. After realising that several teams had high rates of rejected GP referrals, Dr Alex started a quality improvement project to improve communication with GPs. Dr Alex talks through her 3 key areas of learning from the training programme: “stats, storytelling and support.”