How P2R are using QI to reduce inappropriate referrals

By Jon Keen (Senior Recovery Worker, P2R) 

In this video hear about how Jon Keen, Senior Recovery Worker, has been using learning from the Improvement Leaders Programme (ILP) to reduce the number of inappropriate referrals received by the pathway to recovery team.  You can learn about the impact ILP has had,  what they’ve been doing as part of the work and how they’ve made a 35% reduction in inappropriate referrals.