Learning from Lived Experience in Quality Improvement

 16th May 2025

By Lucy Brewer and Clarissa Sorlie

Co-production is essential to quality improvement and our team is dedicated to continuously enhancing service user and carer involvement in QI across the Trust. During the recent Institute for Healthcare Improvement (IH) visits, service users, carers and improvement advisors were joined by Jason Leitch to discuss ongoing work to further develop lived experience involvement.

We started by drawing the biggest challenges in our areas relating to co-production in QI and discussing this as a group; themes included knowledge, communication and resources (fig 1).

Fig 1: Drawings of the biggest challenges related to co-production in QI

 

This collaborative discussion set the stage for refining our strategy of improving Big I involvement and enhancing the experience of QI projects across the Trust (fig 2).

Fig 2: Driver diagram illustrating our strategy to improve Big I involvement and experience of QI projects.

There is already some great work happening to enhance the involvement of people with lived experience, two examples are in Corporate and Community Health Service (CHS) directorates. See below themes and ideas that arose from our conversations (fig 3).

Fig 3: Summary of themes from case studies in Corporate and CHS directorates.

 

Discover more about the ongoing initiatives in Community Health Services through this video, co-produced with service users and carers.