Steve Crane

QI Coach - Primary Care and Specialist Psychological Services

My role at ELFT is in data and performance for all IAPT services. I am registered mental health nurse, with 20 years’ experience in clinical, managerial and performance roles.

I chose to get involved with QI coaching because I wanted to support the directorate I was in at the time as they had no coach.

A QI Coach role involves:

• Coaching QI teams within directorates, meeting with the team regularly
• Deeper knowledge of improvement methods and tools

Their responsibilities are:

• Help engage people and teams in QI
• Support project teams to develop ideas and strategy, using QI tools, and advise on how to complete project documentation
• Support project teams in using QI methodology, including PDSA cycles and data over time
• Provide monthly update on team progress to sponsor
• Teach and explain use of QI tools and methods
• Attend supervision with QI lead

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