Steve Crane
My role at ELFT is in data and performance for all IAPT services. I am registered mental health nurse, with 20 years’ experience in clinical, managerial and performance roles.
I chose to get involved with QI coaching because I wanted to support the directorate I was in at the time as they had no coach.
A QI Coach role involves:
- Coaching QI teams within directorates, meeting with the team regularly
- Deeper knowledge of improvement methods and tools
Their responsibilities are:
- Help engage people and teams in QI
- Support project teams to develop ideas and strategy, using QI tools, and advise on how to complete project documentation
- Support project teams in using QI methodology, including PDSA cycles and data over time
- Provide monthly update on team progress to sponsor
- Teach and explain use of QI tools and methods
- Attend supervision with QI lead
