Vernanda Julien

Improvement Advisor - Tower Hamlets Mental Health

Vernanda is an Improvement Advisor in the Quality Improvement department supporting our Tower Hamlets Mental Health directorate.

Vernanda holds an MSc in Medical Parasitology from The London School of Hygiene and Tropical Medicine, however, she was first introduced to QI, while working as a healthcare assistant in acute inpatient mental health settings.  Vernanda has led and coached a variety of QI projects throughout her career. She previously worked as a Physical Health Innovation Lead where she supported inpatient and community teams with improving the quality of assessments and documentation of physical health assessments and interventions. More recently, she has completed the CNWL/Q Quality Coach Development Programme and has worked as an Improvement Coach where she coached a variety of improvement projects across corporate, forensic, sexual health and adult and child and adolescent mental health services. Vernanda is also passionate about improving staff wellbeing in the workplace and has led improvement projects aimed at improving staff wellbeing and morale and is a trained Wellbeing Champion.

An Improvement Advisor role involves:

• Extra support for those projects working on one of the Trust priority workstreams
• Expertise in improvement methods and tools

Their responsibilities are:

• Attending and help coordinate the monthly directorate QI forums
• Teaching staff and service users & carers in improvement methods and tools
• Strategic support for directorate in defining improvement priorities, aligning QI work, building capability
• Regular supervision sessions in each directorate with QI coaches
• Alert clinical/service director and sponsors of projects that are not progressing or where support structure is weak

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