Improvement Coaching Programme
Please find a collection of all the recommended reading relating to our Improvement Coaching Programme
One More Time: How Do you Motivate Employees?
This extensive, fascinating article written by Frederick Herzberg talks about how to motivate employees.
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The Importance of Concepts in Creativity and Improvement
This genuine and dense article written by Lloyd P. Provost and Gerald J. Langley talks about a basic element in our thinking process, concepts and how they play a crucial role in the creative changes that lead to improvement.
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Shewhart and The Probability Approach
Click on this poster to learn about a QI project presented at our Annual QI Conference, March 2016
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Culture of Quality article
This culture of quality article talks about the accelerating growth and performance in the enterprise and describes key findings, methodologies, the culture (quality), warning signs of a weak culture of quality and much more.
The insights and commentary found in this report are derived from both a survey and qualitative interviews. Partnering with ASQ, Forbes Insights conducted a global survey of 2,291 executives and managers in April 2014.
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Wicked Problems and Social Complexity
This is an interesting article written by Ph D achiever Jeff Conklin who talks about fragmentation and organizational pain, opportunity driven problem solving, wicked problems, coping with wicked problems, the polarity of Design, Technical Complexity, Fragmentation and Coherence.
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Creativity and Improvement
This fascinating extended article was written by Lloyd P. Provost and R.M. Sproul and reviewed by Edward de Bono and Thomas W. Nolan. It describes and talks about the improvement methods based on critical thinking, change & improvement, creative thinking tools for improvement, the logic behind de Bono’s methods, provoking new ideas, case study – quality improvement in metal cutting, how escape provocation helps develop a modification to the process, how control charts identify key source of variation, how flow diagrams standardise the process, integration & application and how to tap into the value of creative thinking.
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The Model for Understanding Success in Quality
This interesting article talks about building a theory of context in healthcare quality improvement. It was written by four intelligent authors; Heather C Kaplan,Lloyd P Provost, Craig M Froehle and Peter A Margolis.
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A Matter of Time
A NOVEL “TIME EATING” CLOCK WAS RECENTLY UNVEILED at Corpus Christi College in Cambridge, England.
Sitting atop this clock is Chronophage, a large grasshopper escapement that “eats up every minute of your life,and as soon as one’s gone he’s salivating for the next.” Health care time is certainly not protected from the voracious appetite of Chronophage, but the passage of time in any medical
situation is perceived in different ways, depending on who is doing the watching. At many points in the delivery of health care, time seems to disappear altogether; in other situations, it moves slowly, lags a few beats, races ahead, or even lurches forward in a disconcertingly asynchronous manner. In this Commentary, a new perspective on time—improvement time—is discussed in the context of 3 traditional aspects of medical time: clinical research (knowledge) time, patient (illness) time, and clinical practice (disease) time.
Two fundamental concepts of time—one a structured, ordered, and linear entity (the Greek kronos); the other a personal and emotional perspective that embodies time in a “soul
satisfying and nourishing manner”1 (the Greek kairos)— provide good starting points for considering medical time. As Kern2 points out, “the very nature of scientific (kronos)
time conceals, or cannot supply a useful context for, essential realities of human experience.” However, all 3 aspects of medical time involve both kronos and kairos in important but fundamentally different ways.
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Your Coaching Is Only as Good as Your Follow-up Skills
No matter how successful a coaching session feels while it’s underway, if it doesn’t lead to change after it’s over, it hasn’t been effective. Unfortunately, too many managers don’t adequately follow through and thereby squander the important time they’ve invested in coaching. You can make the process more effective by adopting these practices after every session.
Use this list of tips and questions to help you track the progress of everyone you’re coaching. It will help you offer meaningful support in follow-up meetings, as well as in between meetings.
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Statistical Process Control as a Tool for Research and Healthcare Improvement
Improvement of health care requires making changes in processes of care and service delivery. Although process performance is measured to determine if these changes are having the desired beneficial effects, this analysis is complicated by the existence of natural variation—that is, repeated measurements naturally yield different values and, even if nothing was done, a subsequent measurement might seem to indicate a better or worse performance.
J C Benneyan, R C Lloyd, P E Plsek
(Click the image to open the paper)
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Revenge of The Right Brain
Logical and precise, left-brain thinking gave us the Information Age. Now comes the Conceptual Age –
ruled by artistry, empathy, and emotion.
By Daniel H. Pink, Wired magazine, Issue 13.02, February 2005
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