Enjoying Work Cohort 2
Here are some useful resources used as part of the Learning Sets in Cohort 2 of the Enjoying Work Learning System.
Please click on the link below to see the contents of this collection >>
Enjoying Work Learning Set 1
Illustration of Enjoying Work Learning Set 1 by Jonny Glover
We hope you were encouraged by our learning session on 28th June to aid you along your journey towards helping your team enjoy their work.
Here are the things you need to do over the next 5 weeks:
Please click on the titles below to reveal more…
We have attached a PowerPoint presentation with everything you need to do this including some pointers in the notes section. This is also provided as a PDF handout so you can print out and refer to during the exercise. Your QI Coach can help you facilitate this.
Click the image to open the AI presentation
Click on the image to access ImproveWell instructions
Collect the Good Day Measure for at least 4 weeks before the next learning set. Continue to collect thereafter.
Here are five things you need to do to be ready to collect the Good Day Measure:
- Inform the QI team who your project lead, Data Champion and Team/Service leader is. They will be able be given permissions and instructions to set the time of daily notifications, set bespoke surveys and download team data and responses.
- Discuss with your team and assure them this will help them identify things that work well and areas for improvement and that their responses to the Good Day Measure are anonymous.
- Get everyone to download the ImproveWell app on their personal or work phone or tablet (Android or iOS) from their app store or through https://www.improvewell.com/. Download and sign-up instructions attached. A unique team code for your team will be sent in a follow-up email today.
- For the first few weeks, have a process for encouraging people to complete the Good Day Measure.
- Create brief regular 10 minute slots (weekly if possible) to look at the data and group the ‘Mostly Yes’ and ‘Mostly No’ responses into themes by printing the responses and using Affinity Diagram exercise to group them.
This will be sent by the QI Team through the ImproveWell app as a survey on 16th July. People will get a notification on their phones when it the survey goes live. The survey will be open until 31st July. Your Data Champion and Team/Service Lead will be able to access the results and share with the team. Once identified to the QI Team, they will be sent further information and support to use enhanced features of the ImproveWell platform.
Here are three things you need to do to be ready to collect the Good Day Measure:
- Discuss with your team and assure them this will help them identify things that work well and areas for improvement and that their responses to the Pulse Survey are anonymous.
- Come up with a process for encouraging people to complete the Pulse Survey.
- Arrange a time for the Project Team to look at the responses together and how to share with the rest of the team.
Register your project on Life QI
To help identify you project, please start the title of the project with “Enjoying Work –“ Your QI coach can help you with this.
Come up with an Aim
Use all the above to come up with or refine the aim of your project. Record on Life QI. Use your QI coach to help with this too.
Develop a Driver Diagram
Use all the above to develop a Driver Diagram for your project. Use your QI coach to help and record on Life QI.
Use the Readiness Radar
As a project team, use the Readiness Radar to do a self-assessment of the conditions for giving you the best chance of success. Where you score low, come up with some ideas of how to improve. Access the Readiness Radar tool here>> Please ask your QI Coach or QI Sponsor to help with this.
Next Learning Set
Please arrange for 1-3 people from your team to attend the next learning set.
Date & Time: 07/08/2018 12pm-2pm
Location: Hightown Community Sports & Arts Centre, Concorde Street, Luton LU2 0JD
Lunch: Will be provided.
Travel Expenses: Travel expenses will be reimbursed using the standard Expenses Claim from using the QI Team Budget.
If your service already uses the online trips platform for train tickets, drop us an email and we will give you the budget code to use.
We look forward to seeing you in August in Luton, hearing you share your stories from the constructive discussions you are going to have with your teams and working together to get to testing some of their ideas. We will put together the ‘must-dos’ we developed today and share them at the next learning set.
Finally, when times get hard and you need a pick-me-up that reminds you why this is important, have a look at the symbols you created of what it will be like ‘when’ everyone can have a good day at work everyday – See your creative representations of ‘Why this matters’ in this short video
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Enjoying Work Learning Set 2
Thank you to everyone who was able to attend Learning Set 2 for the Enjoying Work Learning System this week. There was a lot of “enthusiasm, collaboration and synchronicity” and an “organic mix” of “ch-ch-ch-change and fun”…♩♪♫♬
Illustration of Enjoying Work Learning Set 2 by Jonny Glover
To make it easier for you to refer back to the content, resources and actions from the learning set, we have put everything on this webpage.
Feel free to share this information with the rest of your team.
Please click on the titles below to reveal more…
Have a look at these summary slides for a closer look at the project presentation by Marisa Bouman and Kulwinder Sanghera from Isle of Dogs CMHT in Tower Hamlets and slides of how to get from ideas to testing including examples from other teams and organisations.
Arrange for your Project Lead, Data Champion and Service Lead to join either of these training dates to show them how to use the back-office features of the ImproveWell app. This will be webinar with video and sound so they will need a computer and phone to join. The scheduled link to each webinar are provided, all they have to do is join on either of these two dates:
- Monday 20th August, 2.30pm-4.00pm – Link to Zoom webinar here – https://zoom.us/j/589226432
- Friday 24th August, 10.00am-12.30pm – Link to Zoom webinar here – https://zoom.us/j/135376264
Anyone in your team can join the training sessions below to familiarise them with Life QI, the platform where all ELFT QI projects are registered and managed. The training will include how to:
- register on the platform
- start a project
- create a Driver Diagram
- upload documents
- create charts
- submit a monthly report
- and many other features including answering
You can join upcoming training workshops here https://qi.elft.nhs.uk/event/qi-data-workshop/
Here is a short clip of the body percussion activity we did with Imogen Dyer from the Arts Therapies Department and Rhia Parker from the Guildhall School of Music & Drama.
Here’s what you need to do in the action period between now and the next learning set on 18th September:
- Create an aim and driver diagram for your project based on the results of your AI and pulse survey
- Create a Kanban board or similar so that your teams can see what you plan to test, what you are testing & data
- Plan to test at least 2 change ideas between now and the next learning set.
- Come prepared to share your driver diagram, PDSA or Kanban/similar tool.
- At the September Learning set we will be looking at leadership in change and improvement. So please arrange for up to three people from your team to attend including team manager/service lead.
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Enjoying Work – lessons from Learning Set 1
We are currently running wave 2 of Enjoying Work Learning Sets here at ELFT. A total of 21 teams spread across 11 directorates are taking part. Here’s a summary of Learning Set 1, which took place on 28 June 2018.
At the first learning set, we spent some time sharing and thinking together about why this focus on staff experience of work is so important. There was a strong sense that wherever your team are in the organisation, they are not alone in wanting to improve in this area and we all want the same things for ourselves and our colleagues.
Have a look at the video below, which has a summary of what things will be like when most staff can have a good day every day:
The learning sets take place a few weeks apart so teams have time to work on their projects. Watch this space for more news on their progress.
If you want to learn more about Enjoying Work as a Trust priority area please visit this page.
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Enjoying Work: Learn from C&H and Business Development Unit teams
Find out why the City and Hackney Rehabilitation team and the Business Development team have made the decision to focus on improving enjoyment at work and what their experiences have been so far.
Business Development Unit
Hear from Lilu Wheeler, Business Development Projects Officer and Enjoying Work Project Lead:
Other change ideas being tested
Also as part of the QI project, the team are doing something they call ‘Networking with BDU’. One of the change ideas was how to make work meaningful and improve psychological well-being. “In order to have good working relationships with others and build recognition, we need to be more ‘out there’”, Lulu says. “Each month we will pop dept names in a hat, starting with Corporate services and invite teams to join us for a social. No requests for work, no talking business, just get to know each other. We have already invited Finance and we are doing a Doodle poll to select best dates for lunch”.
City and Hackney Rehabilitation and Recovery Service
What inspired you to join the Enjoying Work Learning Set? What does this work mean to you and what will it help the team improve?
The team came together at our Away Day in April 2018 and we talked about the opportunity of possibly getting involved in the project. Staff readily identified many positive aspects of working in the Rehab team, however we are always seeking to improve. We acknowledge that the work we do with service-users can be both rewarding and yet frequently challenging. The team has taken on many new roles and is required to tolerate changes and to constantly adapt. We know this can be also quite difficult at times and wanted to ensure we were giving enough thought to the well-being of staff and the health of the team.
Who is taking part of the project and how are you involving the broader team as part of the changes?
In the core quality improvement project group we have a number of different staff members, including Social Workers, Occupational therapists(OT), Doctors, support worker, senior practitioner. A support worker and OT are leading on the project. We have so far had two team lunches, where we have worked as a group to develop our driver diagram and also identify change ideas of things we could do differently
What change ideas have you tested?
We had a team session recently where many ideas were generated. Many of these were around staff wellbeing, such as from having a yoga class here at Primrose Square, or having plants in the office to create a healthier environment and a picnic table for the garden so that staff can have an outdoor space for lunch breaks. Other ideas were around organisational issues, such as changing times of meetings, who should be attending and looking at how we use our OT resources in the community. Others were more around generating a positive social environment, possibly introducing a team bake-off, or having more social gatherings after work.
Have you found anything challenging and how are you working together to overcome them?
To see if the changes we are making are making things better, we are using Improvewell (a phone app) to ask whether or not people have had a good day. Response rates on ImproveWell are reasonable but could be better. Finding time to get together as a core group is also at times challenging, due to different schedules. Keeping the momentum going, and motivation is also a challenge, however the team lunches do seem to be helpful in having time for all to put our heads together and work on improvement. Understanding how to input data has been a bit of a challenge too, however the QI team have been very supportive.
In the long term, how do you see this evolve? Where do you want to be as a team?
We would like to use the project as a means to think creatively about some of the difficulties we face and how to find ways around them. We are all so busy day-to-day, we hope the project will give us the headspace and the structure to reflect on how we are individually and as a team, and how we can prioritise our health and well-being, so that we can continue to work effectively with service users.
The Enjoying Work team is formed by Rosalind King and Patricia Simoes (project leads), Hester Morgan, Irene Kulubya and Elaine Athanas.
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Enjoying Work Learning Set 3 – Illustration
Visual summary of topics covered in the Enjoying Work Learning set 3. Illustration by Jonny Glover (More than Minutes).
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Enjoying Work Learning Set 4
Derek Feeley, IHI
On Tuesday 16 October we came together for Learning Set 4 of the ELFT Enjoying Work programme. We were delighted to welcome Derek Feeley, Chief Executive and President, Institute of Healthcare Improvement (IHI) to the session. Derek shared the IHI’s Framework for Joy at Work, and some learning about High Impact Leadership. You can find both of these presentations available below
In the sections below you can also access further information from the learning set and also what teams should be focusing on in the lead up to our next learning set in November.
Click on the titles below to reveal more:
Illustration of Enjoying Work Learning Set 4 by Jonny Glover
Have a look at the slides that Derek Feeley used when sharing the IHI Framework for Joy in Work. Look out for slide 10 which shows the critical components for ensuring a joyful, engaged workforce.
Watch Derek’s presentation here
From the exercise we did to identify change ideas that teams have tested, this is what came out:
IHI Framework for Improving Joy at Work. Each coloured dot on this image represents a test of change made by a team.
Have a look at the slides that Derek Feeley used when sharing the IHI High-Impact Leadership Framework. Why not compare yourself against the behaviours of traditional and collaborative leaders on slide 15.
Watch Derek’s presentation here
You will be happy to learn that the ImproveWell platform now allows users to input their Good Day response retrospectively or amend a previous submission via the webapp which you can access here https://www.improvewell.com/dashboard/#/login – this feature will be coming to the mobile phone app soon. Here’s a brief video demonstrating how to use this new feature:
Here’s what you need to do in the action period between now and the next learning set.
- Test one new idea
- Collaborate with another team in the learning system that has solved a problem you are grappling with.
Date & Time: Friday 23rd November 2018 10am-12pm
Location: Stratford Old Town Hall. Broadway, London, E15 4BQ
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Enjoying Work Learning Set 5
Thank you to everyone who attended Learning Set 5 of Enjoying Work on 23rd November 2018. It was a fine opportunity to think about the stories behind your work.
Illustration of Enjoying Work Learning Set 5 by Jonny Glover
In the menus below you will find content and the product of the activities from the day, together with some tasks for your team to do. Some of the key highlights you’ll find there are:
- What attendees said contributes to a good day
- The top 10 ideas the room came up with for improving the collection of Good Day Measure
- How to start to tell the story of your enjoying work project
- A photo gallery of the day!
Click on the titles below to explore the content
We ran a session on Story Telling and teams illustrated the story of their enjoying work project. Please find the slides from this section and pictures of illustrations below
Please review the presentation on measurement
Please review the presentation on implementation
Learn more about whats coming up next
Photo gallery and what people told us contributes to good day
Photo gallery and what people told us contributes to good day
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Enjoying Work Learning Set 6 – Celebration Event
Thank you to everyone who attended the Enjoying Work Celebration event on on 1st February 2019. Well done for the amazing work teams have done over the last 8 months. Your teams’ stories were so inspiring. Keep up the good work!!
Illustration of Enjoying Work Celebration by Jonny Glover
In this area you can find the presentation from the event, along with a photo gallery, plus video and poster presentations from all teams involved. Please find all of these resources shared throughout the learning system available here >>
Photo Gallery
Click on the images to open the full photo gallery
Celebration Event Presentation
Poster and Video Stories
Executive Team
Medical Management Team
Extended Primary Care Team
Bedford Community Rehabilitation Team
Coborn Centre for Adolescent Mental Health
City and Hackney Rehabilitation Team
Newham CAMHS (Child & Adolescent Mental Health Service)
Extended Primary Care Team – North West
Access all Enjoying work team posters and videos in this collection >>
Related Resources
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