Enjoying Work Learning System – Cohort 2
In June 2018 we started a new learning system to scale-up the learning from the original prototype teams to even more teams across the organisation. This is the largest learning system we have run in the organisation. There are 18 teams from a range of clinical and non-clinical settings across the organisation collaborating as a learning system, bringing together about 70 staff every 6 weeks for 6 months to learn together and from each other how to build and restore joy in work.
They are testing at a larger scale the key learning from the original work – a measurement system, leadership behaviours for change, change ideas from the IHI Framework Improving Joy in Work and methods for defining the problem, testing and implementing successful changes using the ELFT QI Method and the Model for Improvement.
Enjoying Work Learning Set 1
Illustration of Enjoying Work Learning Set 1 by Jonny Glover
We hope you were encouraged by our learning session on 28th June to aid you along your journey towards helping your team enjoy their work.
Here are the things you need to do over the next 5 weeks:
Please click on the titles below to reveal more…
We have attached a PowerPoint presentation with everything you need to do this including some pointers in the notes section. This is also provided as a PDF handout so you can print out and refer to during the exercise. Your QI Coach can help you facilitate this.
Click the image to open the AI presentation
Click on the image to access ImproveWell instructions
Collect the Good Day Measure for at least 4 weeks before the next learning set. Continue to collect thereafter.
Here are five things you need to do to be ready to collect the Good Day Measure:
- Inform the QI team who your project lead, Data Champion and Team/Service leader is. They will be able be given permissions and instructions to set the time of daily notifications, set bespoke surveys and download team data and responses.
- Discuss with your team and assure them this will help them identify things that work well and areas for improvement and that their responses to the Good Day Measure are anonymous.
- Get everyone to download the ImproveWell app on their personal or work phone or tablet (Android or iOS) from their app store or through https://www.improvewell.com/. Download and sign-up instructions attached. A unique team code for your team will be sent in a follow-up email today.
- For the first few weeks, have a process for encouraging people to complete the Good Day Measure.
- Create brief regular 10 minute slots (weekly if possible) to look at the data and group the ‘Mostly Yes’ and ‘Mostly No’ responses into themes by printing the responses and using Affinity Diagram exercise to group them.
This will be sent by the QI Team through the ImproveWell app as a survey on 16th July. People will get a notification on their phones when it the survey goes live. The survey will be open until 31st July. Your Data Champion and Team/Service Lead will be able to access the results and share with the team. Once identified to the QI Team, they will be sent further information and support to use enhanced features of the ImproveWell platform.
Here are three things you need to do to be ready to collect the Good Day Measure:
- Discuss with your team and assure them this will help them identify things that work well and areas for improvement and that their responses to the Pulse Survey are anonymous.
- Come up with a process for encouraging people to complete the Pulse Survey.
- Arrange a time for the Project Team to look at the responses together and how to share with the rest of the team.
Register your project on Life QI
To help identify you project, please start the title of the project with “Enjoying Work –“ Your QI coach can help you with this.
Come up with an Aim
Use all the above to come up with or refine the aim of your project. Record on Life QI. Use your QI coach to help with this too.
Develop a Driver Diagram
Use all the above to develop a Driver Diagram for your project. Use your QI coach to help and record on Life QI.
Use the Readiness Radar
As a project team, use the Readiness Radar to do a self-assessment of the conditions for giving you the best chance of success. Where you score low, come up with some ideas of how to improve. Access the Readiness Radar tool here>> Please ask your QI Coach or QI Sponsor to help with this.
Next Learning Set
Please arrange for 1-3 people from your team to attend the next learning set.
Date & Time: 07/08/2018 12pm-2pm
Location: Hightown Community Sports & Arts Centre, Concorde Street, Luton LU2 0JD
Lunch: Will be provided.
Travel Expenses: Travel expenses will be reimbursed using the standard Expenses Claim from using the QI Team Budget.
If your service already uses the online trips platform for train tickets, drop us an email and we will give you the budget code to use.
We look forward to seeing you in August in Luton, hearing you share your stories from the constructive discussions you are going to have with your teams and working together to get to testing some of their ideas. We will put together the ‘must-dos’ we developed today and share them at the next learning set.
Finally, when times get hard and you need a pick-me-up that reminds you why this is important, have a look at the symbols you created of what it will be like ‘when’ everyone can have a good day at work everyday – See your creative representations of ‘Why this matters’ in this short video
This is useful for sharing just this resource rather than the whole collection
Enjoying Work Learning Set 2
Thank you to everyone who was able to attend Learning Set 2 for the Enjoying Work Learning System this week. There was a lot of “enthusiasm, collaboration and synchronicity” and an “organic mix” of “ch-ch-ch-change and fun”…♩♪♫♬
Illustration of Enjoying Work Learning Set 2 by Jonny Glover
To make it easier for you to refer back to the content, resources and actions from the learning set, we have put everything on this webpage.
Feel free to share this information with the rest of your team.
Please click on the titles below to reveal more…
Have a look at these summary slides for a closer look at the project presentation by Marisa Bouman and Kulwinder Sanghera from Isle of Dogs CMHT in Tower Hamlets and slides of how to get from ideas to testing including examples from other teams and organisations.
Arrange for your Project Lead, Data Champion and Service Lead to join either of these training dates to show them how to use the back-office features of the ImproveWell app. This will be webinar with video and sound so they will need a computer and phone to join. The scheduled link to each webinar are provided, all they have to do is join on either of these two dates:
- Monday 20th August, 2.30pm-4.00pm – Link to Zoom webinar here – https://zoom.us/j/589226432
- Friday 24th August, 10.00am-12.30pm – Link to Zoom webinar here – https://zoom.us/j/135376264
Anyone in your team can join the training sessions below to familiarise them with Life QI, the platform where all ELFT QI projects are registered and managed. The training will include how to:
- register on the platform
- start a project
- create a Driver Diagram
- upload documents
- create charts
- submit a monthly report
- and many other features including answering
You can join upcoming training workshops here https://qi.elft.nhs.uk/event/qi-data-workshop/
Here is a short clip of the body percussion activity we did with Imogen Dyer from the Arts Therapies Department and Rhia Parker from the Guildhall School of Music & Drama.
Here’s what you need to do in the action period between now and the next learning set on 18th September:
- Create an aim and driver diagram for your project based on the results of your AI and pulse survey
- Create a Kanban board or similar so that your teams can see what you plan to test, what you are testing & data
- Plan to test at least 2 change ideas between now and the next learning set.
- Come prepared to share your driver diagram, PDSA or Kanban/similar tool.
- At the September Learning set we will be looking at leadership in change and improvement. So please arrange for up to three people from your team to attend including team manager/service lead.
This is useful for sharing just this resource rather than the whole collection
Enjoying Work Learning Set 3 – Illustration
Visual summary of topics covered in the Enjoying Work Learning set 3. Illustration by Jonny Glover (More than Minutes).
This is useful for sharing just this resource rather than the whole collection
Enjoying Work Learning Set 4
Derek Feeley, IHI
On Tuesday 16 October we came together for Learning Set 4 of the ELFT Enjoying Work programme. We were delighted to welcome Derek Feeley, Chief Executive and President, Institute of Healthcare Improvement (IHI) to the session. Derek shared the IHI’s Framework for Joy at Work, and some learning about High Impact Leadership. You can find both of these presentations available below
In the sections below you can also access further information from the learning set and also what teams should be focusing on in the lead up to our next learning set in November.
Click on the titles below to reveal more:
Illustration of Enjoying Work Learning Set 4 by Jonny Glover
Have a look at the slides that Derek Feeley used when sharing the IHI Framework for Joy in Work. Look out for slide 10 which shows the critical components for ensuring a joyful, engaged workforce.
Watch Derek’s presentation here
From the exercise we did to identify change ideas that teams have tested, this is what came out:
IHI Framework for Improving Joy at Work. Each coloured dot on this image represents a test of change made by a team.
Have a look at the slides that Derek Feeley used when sharing the IHI High-Impact Leadership Framework. Why not compare yourself against the behaviours of traditional and collaborative leaders on slide 15.
Watch Derek’s presentation here
You will be happy to learn that the ImproveWell platform now allows users to input their Good Day response retrospectively or amend a previous submission via the webapp which you can access here https://www.improvewell.com/dashboard/#/login – this feature will be coming to the mobile phone app soon. Here’s a brief video demonstrating how to use this new feature:
Here’s what you need to do in the action period between now and the next learning set.
- Test one new idea
- Collaborate with another team in the learning system that has solved a problem you are grappling with.
Date & Time: Friday 23rd November 2018 10am-12pm
Location: Stratford Old Town Hall. Broadway, London, E15 4BQ
This is useful for sharing just this resource rather than the whole collection
Enjoying Work Learning Set 5
Thank you to everyone who attended Learning Set 5 of Enjoying Work on 23rd November 2018. It was a fine opportunity to think about the stories behind your work.
Illustration of Enjoying Work Learning Set 5 by Jonny Glover
In the menus below you will find content and the product of the activities from the day, together with some tasks for your team to do. Some of the key highlights you’ll find there are:
- What attendees said contributes to a good day
- The top 10 ideas the room came up with for improving the collection of Good Day Measure
- How to start to tell the story of your enjoying work project
- A photo gallery of the day!
Click on the titles below to explore the content
We ran a session on Story Telling and teams illustrated the story of their enjoying work project. Please find the slides from this section and pictures of illustrations below
Please review the presentation on measurement
Please review the presentation on implementation
Learn more about whats coming up next
Photo gallery and what people told us contributes to good day
Photo gallery and what people told us contributes to good day
This is useful for sharing just this resource rather than the whole collection
Enjoying Work Learning Set 6 – Celebration Event
Thank you to everyone who attended the Enjoying Work Celebration event on on 1st February 2019. Well done for the amazing work teams have done over the last 8 months. Your teams’ stories were so inspiring. Keep up the good work!!
Illustration of Enjoying Work Celebration by Jonny Glover
In this area you can find the presentation from the event, along with a photo gallery, plus video and poster presentations from all teams involved. Please find all of these resources shared throughout the learning system available here >>
Photo Gallery
Click on the images to open the full photo gallery
Celebration Event Presentation
Poster and Video Stories
Executive Team
Medical Management Team
Extended Primary Care Team
Bedford Community Rehabilitation Team
Coborn Centre for Adolescent Mental Health
City and Hackney Rehabilitation Team
Newham CAMHS (Child & Adolescent Mental Health Service)
Extended Primary Care Team – North West
Access all Enjoying work team posters and videos in this collection >>
Related Resources
This is useful for sharing just this resource rather than the whole collection
