This is about paying attention to the sentiment of the team to identify emerging themes or recurring issues that are negatively affecting staff or the functioning of the team.

This is about paying attention to the sentiment of the team to identify emerging themes or recurring issues that are negatively affecting staff or the functioning of the team. *The Institute for Healthcare Improvement (IHI) have developed a framework for Enjoying Work projects that starts with asking staff, “What matters to you?” Click here for a guide to that conversation.

Here are some more tips on how to identify a quality issue with your team: 

Example from ELFT’s Enjoying Work Community  

Our Community Health Services ran a ‘Shaping our Future’ workshop that identified the quality issue around staff wellbeing. Click here to read their story.

Your local QI Coaches and Improvement Advisor are here to walk you through this guide and help you apply the methods. Click here to find these people in your directorate.